Melissa Schaeffer

• Responsible for executing procurement transactions for all locations at C.H. Reed while working within established procurement policies and guidelines. Daily tasks were to source and procure goods and services by evaluating suppliers, negotiating prices, ensuring quality, and managing all inventory levels. Create and issue purchase orders that specify the details of items being purchased, quantities, and delivery timelines. Expediting all orders daily throughout the company and maintaining supplier relationship management. The main purpose was executing the day-to-day transactions that keep the company's supply chain functioning efficiently.
• Highly skilled Inventory Control Specialist in managing and maintaining accurate inventory levels. Proficient in utilizing inventory management systems to optimize stock control, identify discrepancies, and streamline warehouse operations with a strong focus on cost reduction.
• Improved inventory cost by over 17%
• Developed and executed all data analysis for daily and monthly reporting to track mid-max, inventory adjustments, quality control of all inventories, and forecasting. This was based on performing regular cycle counts and quality control of inventory for stock, sales, service, and production orders.
• Overseeing all supply chain management and negotiating contracts with vendors for cost reduction and changing market.

Summary

Responsible for ensuring the company maintains compliance with all applicable laws, regulations, and internal policies, this includes conducting risk assessments, developing, and implementing procedures to improve compliance efforts.

• Coordinated internal compliance review and monitoring activities to ensure adherence to laws and regulations.
• Assessing risks and recommending resolutions to maintain best business practices and regulations.
• Developing procedures to eliminate any non-compliance and working closely with other departments for guidance and/or to help with training programs.
• Drafted reports outlining findings from investigations into non-compliance incidents.

• Food and Safety Compliance/Osha Regulations Including nightly inspection of the equipment and the warehouse.
• Management of 30 employees, including payroll, scheduling.
• Data entry and logistics on all trucks inbound and outbound.
• Inventory of all products in the warehouse, including what comes on and off the trucks.

SUMMARY

Oversaw the daily operations, overall leadership, profitability, sales, and service for three large-volume shops. Recruit, hire, and motivate a staff of 10 at each location. Evaluate overall and individual performances, and establish departmental goals. Customer service and retention are crucial parts of the automotive industry, from customer concerns and complaints to the start and finish of service for their vehicles. Had to maintain all service to equipment with regular maintenance schedules and shop material for back-end service. Made sure all employees were up to date on all certifications and monthly and daily SHA regulation checks in the shop before daily activities.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. Guided management and supervisory staff to promote smooth operations. Built and maintained loyal, long-term customer relationships through effective account management.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.

SUMMARY

Oversaw the daily operations and led the restaurant while responsible for the monitoring, training, and development of all employees. Ensuring smooth service with high regard to customer satisfaction, staff management, financial performance, and compliance with all food and safety standards, and keeping a clean and safe environment.

• Established and maintained effective communication with staff members to ensure efficient operations.
• Identifying and resolving issues related to staff, customers, and operations.
• Hiring, training, scheduling, and payroll. Motivating and evaluating employees
• Led each shift by delegating duties, assigning tasks, and assisting anywhere that is needed.
• Addressing customer service concerns, ensuring positive interactions, and service standards.
• Monitoring food preparation and adhering to all safety laws.
• Cash handling, deposits, cash reconciliation, inventory, and ordering of supplies.
• Opening and/or closing operations for the restaurant.

SUMMARY

Oversaw the daily operations of 40 contractors, ensuring that over 20,000 customers received their papers and magazines on a daily basis. Negotiated contracts, distribution, sales, and purchasing of all products to manage the delivery daily. Responsible for all of Carroll County and part of Baltimore County. Handled all customer service inquiries and complaints 24 hours a day. Daily and monthly reporting to the district manager for Chicago. Purchasing and inventory management of all supplies and paper that were needed for delivery. Provided route guides and performance evaluations to all contractors to perform their job each night. Ran routes and hired managers when needed to provide customer service satisfaction.