Melissa Schaffner
Cincinnati ,OH
Summary
Dynamic Customer Service Manager with a proven track record at Broan-NuTone LLC, leading teams to enhance customer satisfaction. Skilled in complaint resolution and data-driven improvements, I excel in training and mentoring while adhering to high service standards. My strong decision-making and interpersonal communication skills drive team success and elevate the customer experience.
Overview
13
13
years of professional experience
Work History
Scheduler/Manager/salesperson
Broan-NuTone LLC
02.2021 - 05.2025
Lead and motivate a team of 10. Ensure high customer service satisfaction. Oversee daily operations, handling escalated customer complaints and collaborate with other departments.
Customer Service Manager
Lend Key Technologies
01.2017 - 01.2021
Lead and motivate a team of 25. Oversee daily operations, handle escalated customer complaints customer complaints and use data to improve the customer experience.
Sales/manager
Citibank
02.2012 - 01.2017
Top salesperson at Citibank, Broan-Nutone and Huntington Bank.
Education
Bachelor of Science - Business
University of Kentucky
Lexington, KY05.1999
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Customer relations
- Time management
- Training and mentoring
- Decision-making
- Excellent time management skills
- Adherence to high customer service standards
- Exceptional interpersonal communication
- Complaint resolution
- Team building and leadership
Timeline
Scheduler/Manager/salesperson
Broan-NuTone LLC
02.2021 - 05.2025
Customer Service Manager
Lend Key Technologies
01.2017 - 01.2021
Sales/manager
Citibank
02.2012 - 01.2017
Bachelor of Science - Business
University of Kentucky