Melissa Schneider
Allentown,PA
Summary
Experienced Quality Manager, adept at driving quality initiatives and ensuring customer satisfaction with a background of sales and marketing. Proven track record of implementing quality control processes and leading cross-functional teams to achieve organizational goals. Skilled in developing and executing strategic plans, optimizing operations, and enhancing product quality. Possess excellent communication and leadership abilities, fostering collaborative relationships with stakeholders at all levels. Committed to continuous improvement and delivering measurable results, leveraging a unique blend of quality management and sales and marketing acumen.
Overview
18
18
years of professional experience
Work History
Quality Manager
Julabo
01.2019 - Current
- Successfully maintains ISO 9001:2015 certification through comprehensive quality management practices and adherence to established processes and procedures, ensuring ongoing compliance.
- Leads internal audit process and collaborates with all departments to identify areas for improvement, resulting in consistent compliance and zero non-conformities during external audits.
- Monitors and reports on non-conformity trends, using statistical analysis to identify patterns and prioritization of failures.
- Proactively gathers and analyzes customer feedback to identify areas for improvement, resulting in enhanced product quality and increased customer satisfaction.
- Leads cross-functional teams in root cause analysis investigations, identifies process inefficiencies, and implements corrective actions.
- Continuously monitors key performance indicators, implementing corrective actions to address any deviations and improve overall effectiveness.
- Develops and executes quality control processes, including establishment of inspection criteria, monitoring for product performance, and follow-up with suppliers on product quality issues.
- Responsible for managing supplier quality management program, onboarding new vendors, assessing performance, and driving improvements.
National Account Manager
Palram Americas
01.2018 - 01.2019
- Responsible for development and growth of accounts, increasing sales revenue 10%
- Conducted lead generation activities thru various sources such as tradeshows, e-leads, and cold calls identifying qualified leads, developing quotations, and working on incentives to close opportunities
- Managed quality issues for customers with product defect and field failures
- Provided analysis of data to identify customer trends and improve overall customer satisfaction by closing identified gaps
Direct Marketing and Promotions Manager
Playworld Systems
01.2006 - 01.2015
- Developed and coordinated sales materials for corporate sales team and distributor network to meet customer needs
- Provided customer service focus on all marketing and sales initiatives with both distributor network and end customers
- Strategized and executed multichannel marketing campaigns and promotions to drive revenue
- Conducted comprehensive analysis and reporting to identify market trends and successful products and campaigns
Operations Manager
Ferguson Enterprises
01.2005 - 01.2006
- Provided customer service and sales support to potential and repeat customers for finished goods as well as service parts
- Managed inventory levels and cash flow for optimal savings
- Targeted promotions to reduce obsolete inventory levels
- Coordinated distribution warehouse and customer deliveries to ensure efficient turnover of product
Education
Bachelor of Science - Business Administration (Management) W/ Honors
Bloomsburg University
Bloomsburg, PA05.2005
Skills
- Quality Management
- Process Improvement
- Data Analysis
- Auditing & ISO Compliance
- Customer Focus
- Leadership & Team Management
- Continuous Improvement
- Supplier Management
- Risk Management
- Communication and Collaboration
- Adaptability and Resilience
Accomplishments
- Solely responsible for overseeing and successfully maintaining ISO 9001:2015 certification.
- Developed strategic initiatives to foster collaboration and bring the organization together, bridging the gap between separate departments.
- Encouraged a culture of continuous improvement by gathering feedback from employees and stakeholders, implementing suggestions and process improvements, and monitoring progress for effectiveness.
- Increased revenue for Plastics Industry DIY market by 10%.
- Implemented the use of data analysis and customer research to increase ROI on promotions and marketing campaigns.
Timeline
Quality Manager
Julabo
01.2019 - Current
National Account Manager
Palram Americas
01.2018 - 01.2019
Direct Marketing and Promotions Manager
Playworld Systems
01.2006 - 01.2015
Operations Manager
Ferguson Enterprises
01.2005 - 01.2006
Bachelor of Science - Business Administration (Management) W/ Honors
Bloomsburg University