Melissa Schneider
Mason,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
13
13
years of professional experience
Work History
Owner
Steadfast Trucking, LLC
2017.05 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Created and distributed agendas and other materials for scheduled meetings.
- Created detailed calendars for staff members to support deadline management and milestone achievement.
- Negotiated and secured software and services to streamline and optimize company schedule management.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Detailed payment options and explained price, receipt and billing details to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Approved and terminated customer contracts upon request.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
Owner
The 3:20 Bistro, LLC
2019.02 - 2021.09
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Owner
Sweet Kakes By Melissa
2011.01 - 2021.09
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Monitored inventory levels and identified opportunities for cost savings.
- Created marketing strategies and promotional campaigns to increase customer traffic and boost sales.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Promoted business' development by building and maintaining relationships with new clients.
Education
Associates - Business Administration
Baker College
Flint, MI06.2005
High School Diploma -
Robichaud Senior High School
Dearborn Heights, MI06.1998
Skills
- Profit and Loss
- Quality Control Planning
- Profit and Loss Analysis
- Hiring and Staffing
- Contract Management
- Marketing and Advertising
- Strategize Plans
- Merchandising
- Accounts Payable and Accounts Receivable
- Staff Training
- Payroll Preparation
- Reducing Costs
- Staff Hiring
- Business Administration
- Coaching and Mentoring
Timeline
Owner
The 3:20 Bistro, LLC
2019.02 - 2021.09
Owner
Steadfast Trucking, LLC
2017.05 - Current
Owner
Sweet Kakes By Melissa
2011.01 - 2021.09
Associates - Business Administration
Baker College
High School Diploma -
Robichaud Senior High School
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