Melissa Schneider
Hahira,GA
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Instacart
08.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Deliveries
Uber Eats/Door Dash
10.2021 - Current
Housekeeper and Maintenance
Williams Investment
04.2023 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Returned emptied garbage receptacles to proper locations.
- Improved hotel maintenance efficiency by implementing a preventive maintenance program for all equipment and systems.
Warehouse associate
AMAZON
11.2020 - 06.2022
- Scanned packages and loaded pallets
- Problem solve team fixing damaged packages and labels
- Hand loaded and pallet loaded trucks for transport
- Training new employees
- Safety committee team
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Consistently lifted materials weighing as much as 100 pounds.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Assisted in the development of warehouse safety protocols, contributing to a decrease in workplace incidents.
Collector
WORLD WIDE MEDICAL
04.2015 - 07.2015
- Outbound collections call to medical insurance companies regarding unpaid claims
- Worked with insurance companies to identify and resolve billing issues
- Submitted corrected claims to medical insurance companies
- Keyed adjustments to invoices identified as not collectible
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity
Sales Associate
7-ELEVEN
02.2015 - 04.2015
- Ring customer sales on an electronic cash register
- Receive cash from customers and give correct change
- Provide prompt, efficient and courteous customer service
- Maintain a clean, customer friendly environment in the store
Patient Reimbursement Specialist
CARECENTRIX
04.2012 - 09.2014
- Assist patients with questions regarding billing and advised patients of their medical benefits
- Identified patient over payments and submitted refunds
- Keyed necessary adjustments to patient accounts
- Worked with insurance companies to identify billing issues and submitted appeals
- Set up patients on payment plans
- Advise patients to apply for financial waivers if qualified
- Assisted with departmental reports such as credits, payer audit reviews, and collections review
- Escalation specialist - advising new employees with questions
- Supported company objectives by maintaining compliance with all relevant state and federal regulations governing medical billing practices.
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Maintained comprehensive knowledge of healthcare billing practices, staying current on industry updates and changes in regulations.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Maintained patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Created documents in accordance with payer guidelines and submitted to appropriate parties.
Inbound Customer Service Specialist
APRIA HEALTHCARE
09.2006 - 02.2008
- Assist patients with questions regarding billing, advised patients of their benefits
- Data Entry - entered re-authorizations into patients accounts
- Mail Distribution - volunteered to assist with mail distribution as needed
Education
Certification -
MTC Tech
Brooksville, FL07.2011
High School Diploma -
Hernando High School
Brooksville, FL05.2006
Skills
Customer Service
Customer Relationships
HIPAA Compliance
Payment posting
Patient Billing
Problem-solving abilities
Active Listening
Call center experience
CPT coding knowledge
Electronic Payments
Timeline
Delivery Driver
Instacart
08.2024 - Current
Housekeeper and Maintenance
Williams Investment
04.2023 - 07.2024
Deliveries
Uber Eats/Door Dash
10.2021 - Current
Warehouse associate
AMAZON
11.2020 - 06.2022
Collector
WORLD WIDE MEDICAL
04.2015 - 07.2015
Sales Associate
7-ELEVEN
02.2015 - 04.2015
Patient Reimbursement Specialist
CARECENTRIX
04.2012 - 09.2014
Inbound Customer Service Specialist
APRIA HEALTHCARE
09.2006 - 02.2008
High School Diploma -
Hernando High School
Certification -
MTC Tech
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