Melissa Schnell

• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Reviewed and processed employee expense reports and vendor invoices for payment for multiple accounts
• Verified postings to ledgers to confirm accurate entry and account balances.
• Responded to inbound inquiries regarding accounts and payments.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Generated accounts payable reports for management review to aid in financial and business decision making.
• Reported financial data and updated financial records in ledgers and journals.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

• Communicated with customers via email, over phone or in person to answer questions and provide latest information.
• Trained employees to handle high-volume work loads during seasonal rushes.
• Verified discrepancies and resolved clients' billing issues
• Reconciled daily AR ledger and verified proper posting.
• Resolved valid or authorized deductions by entering adjusting entries.
• Updated aging reports based on daily audits.
• Assessed employee performance and developed improvement plans.
• Handled customer complaints, that may have resulted in a settlement or collection of owed monies
• Approved time sheets along with bi-weekly one on ones with employees

• Communicated with customers via email, over phone or in person to answer questions and provide latest information.
• Verified discrepancies and resolved clients' billing issues
• Reconciled daily AR ledger and verified proper posting.
• Resolved valid or authorized deductions by entering adjusting entries.
• Updated aging reports based on daily audits.
• Handled customer complaints, that may have resulted in a settlement or collection of owed monies

**Received Employee of the Year award**

• Communicated with customers via email, over phone or in person to answer questions and provide latest information.
• Updated aging reports based on daily audits.
• Handled customer complaints, that may have resulted in a settlement or collection of owed monies
• Kept reception area clean and neat to give visitors positive first impression.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Routed incoming mail and messages to relevant personnel without delay.
• Scheduled and confirmed appointments and install dates
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
• Updated company tracking system with latest information.
• Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
• Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.

• Engaged with customers to effectively build rapport and lasting relationships.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Educated customers on promotions to enhance sales.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed and resolved differences between accounting information and cash drawer.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with Store Manager to solve problems and handle customer concerns.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Delegated tasks to others on grooming team.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Measured team performance and reported metrics to leadership team members.
• Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
• Monitored workshop work flow for 6-10 employees.
• Conducted scheduled and impromptu evaluations to assess work performance.
• Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
• Evaluated employees' strengths and assigned tasks based upon experience and training.

• Verified documentation and condition of freight to assure quality standards were achieved.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel.
• Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

• Calculated correct costs for project-specific goods and services by gathering information from team members, sub-contractors and vendors.
• Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
• Completed accurate order entry, including data verification.
• Continuously assessed current reporting techniques and developed improvements to boost accuracy.

• Order entry Filing Reports Taking & Transferring phone calls AS400.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
• Responded to customer requests for products, services and company information.

• Engaged with customers to effectively build rapport and lasting relationships.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Educated customers on promotions to enhance sales.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed and resolved differences between accounting information and cash drawer.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with Store Manager to solve problems and handle customer concerns.

• Engaged with customers to effectively build rapport and lasting relationships.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Educated customers on promotions to enhance sales.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed and resolved differences between accounting information and cash drawer.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with Store Manager to solve problems and handle customer concerns.
• Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
• Wrapped pallets in shrink wrap prior to loading.
• Unpacked trucks, moved merchandise and stocked shelves to provide appealing sales floor and positive customer experience.
• Added price tags, adjusted signage and built cardboard kits.
• Cleaned and organized sales and stock areas.
• Created appealing displays for routine arrangements and special promotions.
• Performed section resets to match new planograms.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Updated customers on scheduled deliveries of furniture to homes.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.

• Engaged with customers to effectively build rapport and lasting relationships.
• Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Educated customers on promotions to enhance sales.
• Used cash registers and POS systems to request and record customer orders and compute bills.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Reviewed and resolved differences between accounting information and cash drawer.
• Assisted customers by answering questions and fulfilling requests.
• Worked closely with Store Manager to solve problems and handle customer concerns.