Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Melissa Schoenberger

Daytona Beach

Summary

Dynamic Administrative Associate with proven expertise at Lowe's in cash handling and customer service. Recognized for meticulous attention to detail and effective communication, I consistently ensured accurate register reconciliations and optimized order fulfillment processes. Passionate about enhancing operational efficiency and delivering exceptional service to customers and team members alike.

Overview

4
4
years of professional experience

Work History

Administrative Associate - Front End

Lowe's
Port Orange, FL
02.2021 - Current
  • Utilized scale linked to VeriBalance software for daily register till reconciliation.
    Recorded all received checks to ensure proper tracking and reporting.
    Balanced cash drawers consistently, verifying accuracy prior to closure.
    Compiled cash and check deposits for efficient processing.
  • Maintained balance of safe at shift start and finish, supporting financial integrity. Managed ordering and processing of bank change, optimizing currency levels for operational efficiency.
  • Finalized daily business operations by producing, structuring, and archiving reports in compliance with company standards for organization and retention periods.
  • Oversaw weekly maintenance of delivery and installation orders in Genesis software. Contacted vendors to gather estimated arrival times for all pending orders. Ensured proper verification of staging locations for seamless order fulfillment. Informed customers about order statuses to maintain engagement.
    Facilitated communication with sales personnel regarding order details.
  • Supported Front End Department Supervisor and Operations Assistant Manager daily. Assisted in all front end operations to boost overall service quality. Operated customer service desk, resolving issues and answering inquiries. Managed fulfillment tasks to ensure timely order fulfillment and restocking of merchandise on cancelled orders. Executed cashier functions, including transactions and customer interactions as backup Head Cashier. Gained training in schedule creation for hourly associates to streamline staffing.

Education

High School Diploma -

G. Holmes Braddock Sr. High
Miami, FL
06-1997

Skills

  • Cash handling
  • Customer service
  • Effective communication
  • Attention to detail
  • Problem solving
  • Time management

Accomplishments

  • Front End Hero
  • Red Star Award Winner
  • Cash Office Associate of the Year

References

References available upon request.

Timeline

Administrative Associate - Front End

Lowe's
02.2021 - Current

High School Diploma -

G. Holmes Braddock Sr. High

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