Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Schoenly

Dixon,IL

Summary

Hardworking employee enthusiastic about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Sales Specialist

Verizon
01.2023 - 07.2023
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided first-rate service to all customers and potential customers.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Interacted with approximately 8-10 customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Created and implemented sales strategies to successfully meet company targets.
  • Used Software to research customer accounts to determine whether credits or adjustments needed to be made.
  • Managed customer accounts to secure customer satisfaction and repeat business.

Barista

Coffee Crush
07.2021 - 12.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Promoted additional items with beverages, increasing store sales.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Packaged bagels, muffins and other food items for customer purchase.

Second Assistant Manager/ Hiring Manager

Taco Bell
06.2019 - 03.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.

Emissions System Assembly

Borg Warner
09.2018 - 02.2019
  • Performed emissions tests using appropriate equipment and adhered to prescribed rules, standards and procedures.
  • Maintained, repaired and cleaned special equipment.
  • Ascertained vehicles met company's quality standards.
  • Inspected vehicles or other equipment for evidence of abuse, damage or mechanical malfunction.
  • Reviewed vehicle repairs to check work for quality and assess whether services performed were within acceptable quality and safety guidelines.
  • Issued notices and recommended corrective actions upon discovery of infractions or problems.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

CNA

Franklin Grove Living And Rehabilitation
07.2017 - 03.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Cashier, Stocker

Pet Supplies Plus
04.2014 - 04.2015
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Processed and packaged stock items for customer purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Hostess, Serving, Delivery

Somkit (Touch Of Thai)
10.2014 - 07.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Used cash registers and credit card machines to cash out customers.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.

Cashier

Culvers Franchising System
04.2010 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Upsold additional products and services to customers, increasing revenue.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Cleaned and helped maintain the custard and frozen italian Ice machines.
  • Maintained a clean working area
  • Made sure dishes were cleaned and put away in accordance to where they go

Car Sales Advisor

Majeski Motors
08.2023 - Current
  • Facilitated smooth transactions by guiding customers through required paperwork and payment processes accurately.
  • Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
  • Developed strong relationships with clients, resulting in increased repeat business and referrals.
  • Provided outstanding customer service throughout the entire buying process, cultivating trust with prospective buyers.
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  • Assisted in planning and executing promotional events at the dealership, attracting new clientele and boosting sales figures.
  • Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
  • Expanded customer base by actively engaging prospects through social media platforms and online marketing efforts.
  • Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
  • Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
  • Conducted thorough follow-ups after sales, ensuring continued satisfaction and addressing any concerns or questions.
  • Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
  • Implemented innovative sales strategies that contributed to dealership growth and increased market share.
  • Collaborated with finance department to secure optimal financing options for buyers, streamlining the purchasing process.
  • Assisted in the management of dealership inventory, including monitoring stock levels and liaising with manufacturers to ensure timely delivery of new vehicles.
  • Coordinated with service department to address any pre-sale vehicle maintenance or repair issues efficiently.
  • Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
  • Scheduled test drives for interested customers while adhering to safety protocols and guidelines.
  • Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
  • Answered telephone and email inquiries from potential customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Responded to customer enquiries via telephone and email.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Prepared purchased vehicles and completed final delivery checks.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Completed registration paperwork and sales documentation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Education

CNA -

Sauk Valley Community College
Dixon, IL
01.2015

Highschool Diploma -

Dixon High School
Dixon, Il
06.2014

Skills

  • Sales Problem-Solving
  • Merchandising
  • Reading Comprehension
  • Patient Intakes
  • Cash Handling
  • Retail Knowledge
  • Brand Awareness
  • Service Assistance
  • Inventory Coordination
  • Efficient Service
  • Legal Standards
  • Product Recommendations
  • Financial Transactions
  • Daily Workflows
  • Sales Expertise
  • Prospecting and Cold Calling
  • Sales Orientation
  • Team Collaboration
  • Persuasive Negotiations
  • Inventory Monitoring
  • Customer Service and Assistance
  • Providing Feedback
  • Welcoming Customers
  • Effective Customer Communication
  • Customer Satisfaction
  • Customer Needs Assessment
  • Feature Demonstrations
  • Upselling Strategies
  • POS Transactions
  • Contact Management Systems
  • Customer Service
  • New Product Information
  • Rewards Programs
  • Conflict Resolution Techniques
  • Loyalty Building
  • Credit Adjustments
  • Advising and Coaching
  • Social Perceptiveness
  • Cash Register Operations
  • Purchase Recommendations
  • Explaining Instructions
  • Closing Procedures
  • Staff Training
  • Project Requirements
  • Payment Processing
  • Site Visits
  • Corporate Policies and Procedures
  • Meeting Sales Goals
  • Item Scanning

Timeline

Car Sales Advisor

Majeski Motors
08.2023 - Current

Sales Specialist

Verizon
01.2023 - 07.2023

Barista

Coffee Crush
07.2021 - 12.2022

Second Assistant Manager/ Hiring Manager

Taco Bell
06.2019 - 03.2020

Emissions System Assembly

Borg Warner
09.2018 - 02.2019

CNA

Franklin Grove Living And Rehabilitation
07.2017 - 03.2018

Hostess, Serving, Delivery

Somkit (Touch Of Thai)
10.2014 - 07.2018

Cashier, Stocker

Pet Supplies Plus
04.2014 - 04.2015

Cashier

Culvers Franchising System
04.2010 - 04.2014

CNA -

Sauk Valley Community College

Highschool Diploma -

Dixon High School

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Melissa Schoenly