Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Communication Skills
Timeline
Generic

Melissa S. Compton

Abingdon,VA

Summary

Dynamic Customer Service Representative recognized for exceptional productivity and effective task management. Expertise in communication, problem-solving, and time management facilitates seamless operations in fast-paced environments. Proven ability to listen actively and empathize with customers, fostering strong relationships and ensuring satisfaction. Aiming to leverage these skills to enhance customer experiences in a growing organization.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Vollara
Bristol, Virginia
12.2020 - Current
  • Facilitated customer support in areas like product choice, order processing and handling technical issues.
  • Recorded inquiries and transaction specifics accurately.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained composure and professionalism in high-pressure environments.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with inquiries about their warranties via telephone or email.
  • Compiled data from customer records, warranties, and service orders to verify warranty status.

Activity Assistant

Abingdon heath and rehab
Abingdon, USA
05.2017 - 08.2020
  • Assisted Activity Director in planning and leading activities for residents in a skilled nursing/Long Term Care Facility
  • Kept records on activity attendance, documented activity participation and responses
  • Scheduled outside groups to come in for activities and entertainment
  • Completed assessments and 1:1 interviews with residents to determine their activity and psycho-social needs
  • Knowledge of PCC system and creating personal care plans for residents as well as knowledge of MDS and Assessments

Customer Service/Retention Representative

Sprint
07.2015 - 02.2016
  • Answered questions regarding phone bills, service issues and contracts
  • Tech support to troubleshoot devices
  • Also assisted with programming devices
  • Offered up sales and accessories to clients
  • Took payments and set up payment arrangements

Customer Advocate Team Member

Teleperformance
09.2011 - 05.2015
  • Basic customer service, escalated calls, tracking packages and scheduling pick ups for Fed Ex
  • Answered billing questions
  • Was the assistant to the Supervisors on the Customer Advocate Team, assisting with scheduling breaks and assisting other team members with policy and procedure as well as escalated calls

Activity Assistant

Christian Care Center of Johnson City
Johnson City, USA
01.2010 - 09.2011
  • Assisted Activity Director in planning and leading activities for residents in a skilled nursing/Long Term Care Facility
  • Kept records on activity attendance, documented activity participation and responses
  • Scheduled outside groups to come in for activities and entertainment
  • Completed assessments and 1:1 interviews with residents to determine their activity and psycho social needs

Education

High School Diploma -

Abingdon Highschool
Abingdon Virginia
05-1995

Skills

  • PCC system
  • MDS
  • Activity assessments
  • Personalized care plans
  • Customer Relations
  • Retail
  • Restaurant
  • Customer Support Specialist
  • Customer Interaction Expertise
  • Customer service
  • People skills
  • Computer skills
  • Multitask
  • Interpersonal skills

References

References furnished upon request

Leadership Experience

  • Worked closely with resident council and volunteers to arrange shopping and site seeing trips for residents
  • Worked as assistant to the Supervisors of the Customer Advocate Team that dealt with escalated calls concerning billing and customer service
  • Assisted WFM in keeping employees on scheduled breaks and answered agent’s questions regarding policy and procedure for the company and handling time sensitive information

Communication Skills

  • Excellent phone skills
  • Exceptional customer service and people skills
  • Strong computer skills and ability to multitask
  • Strong interpersonal skills

Timeline

Customer Service Representative

Vollara
12.2020 - Current

Activity Assistant

Abingdon heath and rehab
05.2017 - 08.2020

Customer Service/Retention Representative

Sprint
07.2015 - 02.2016

Customer Advocate Team Member

Teleperformance
09.2011 - 05.2015

Activity Assistant

Christian Care Center of Johnson City
01.2010 - 09.2011

High School Diploma -

Abingdon Highschool
Melissa S. Compton