Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Scott

Lauderdale Lakes,FL

Summary

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

22
22
years of professional experience

Work History

Customer Service Advocate

Cinch Home Services
Boca Raton, FL
09.2001 - Current
  • Greeted and assisted customers with inquiries regarding products and services.
  • Provided accurate, valid, and complete information to customers in a timely manner.
  • Resolved customer complaints via phone, email, mail or social media.
  • Performed follow-up procedures after customer service interaction was completed.
  • Adhered to all company guidelines when interacting with customers.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Followed up on customer inquiries not immediately resolved.
  • Worked closely with other departments to ensure quality customer service delivery.

Research Agent

Cinch Home Services
, FL
05.2018 - 12.2018
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Attended team meetings regularly to discuss updates on products, services and policies changes.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.

Authorization Agent

Cinch Home Services
Plantation , FL
07.2005 - 12.2005
  • Verified customer information and documents to ensure accuracy and validity of submitted data.
  • Analyzed customer applications for completeness, accuracy, and compliance with regulations.
  • Processed authorization requests in accordance with established procedures and guidelines.
  • Reviewed authorization forms for accuracy and completeness.
  • Maintained records of authorizations granted or denied according to company policies.
  • Responded to inquiries from customers regarding authorization process and requirements.
  • Assisted with resolving discrepancies between customer application data and supporting documentation.
  • Monitored pending authorizations for timely response within established time frames.
  • Collaborated with other departments to ensure accurate processing of authorizations.
  • Advised customers on best practices related to their authorization requests.
  • Performed research activities as needed to resolve complex issues related to authorizations.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures.

Education

High School Diploma -

Hallandale High School
Hallandale Beach, FL
06.1990

Skills

  • Report Preparation
  • Order Fulfillment
  • Report Generation
  • Promotional Support
  • Report Creation
  • Appointment Setting
  • Typing Proficiency
  • Quality Control
  • Microsoft Outlook
  • Call Center Operations
  • Problem-Solving Abilities
  • Complaint Resolution
  • Data Entry
  • Computer Proficiency

Timeline

Research Agent

Cinch Home Services
05.2018 - 12.2018

Authorization Agent

Cinch Home Services
07.2005 - 12.2005

Customer Service Advocate

Cinch Home Services
09.2001 - Current

High School Diploma -

Hallandale High School

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Melissa Scott