Melissa Scott
Lake Mary,FL
Summary
Versatile in Customer Service and Project Coordination with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
22
22
years of professional experience
Work History
Project Coordinator
PM&I
11.2019 - 11.2023
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained database and spreadsheets with accurate inventory and status.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Created job files for each project and maintained current data in each file.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Responded to requests for information on materials to inquiring parties.
- Arranged travel and accommodation for team members and project partners.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Handled employee scheduled as well as time off request
Customer Service Representative
Atlantic Aviation
01.2016 - 11.2019
- Responsible for answering multiple phones lines, booking hotels,rental cars order catering
- coordinate with Line Service Technicians requests from customers on the line
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative Manager
Atlantic Aviation
01.2013 - 01.2016
- Responsible for hiring and training new employees
- Handled all HR paperwork as well any conflicts to arise
- Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Enhanced team productivity by implementing effective training programs tailored to individual needs.
- Streamlined communication with customers through the development of a user-friendly online support platform.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Coordinated employee schedules, ensuring adequate coverage during peak hours while minimizing overtime expenses.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Planned and organized any social event held within the facility
Customer Service Representative
Atlantic Aviation
02.2002 - 01.2013
- Responsible for aircraft arrival and departure, to include hotel bookings, rental car, bookings, catering orders placed (all for high end clients)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure
Education
High School Diploma -
Piper High Scool
Sunrise, FL06.2000
Skills
- Resource Management
- Performance Monitoring
- Regulatory Compliance
- Project Lifecycle
- Attention to Detail
- Problem-Solving
- Spreadsheet Tracking
- Time Management
- Flexible and Adaptable
- Multiple Priorities Management
Timeline
Project Coordinator
PM&I
11.2019 - 11.2023
Customer Service Representative
Atlantic Aviation
01.2016 - 11.2019
Customer Service Representative Manager
Atlantic Aviation
01.2013 - 01.2016
Customer Service Representative
Atlantic Aviation
02.2002 - 01.2013
High School Diploma -
Piper High Scool
Similar Profiles
Brent GoldingBrent Golding
Lead Supervisor at PM&ILead Supervisor at PM&I
Mohammed AwadMohammed Awad
Food Process Worker at PM FreshFood Process Worker at PM Fresh
Despina JenkinsDespina Jenkins
VP of Operations at AM & PM AgencyVP of Operations at AM & PM Agency
Janiece NobleJaniece Noble
Customer Service Representative at FH CannCustomer Service Representative at FH Cann
LEYLAND BRADY CLIFTONLEYLAND BRADY CLIFTON
Food Runner at ChilisFood Runner at Chilis