Melissa Scott
St Johns,FL
Summary
Organized and dependable candidate eager to learn all aspects of company and take on additional responsibilities to achieve the collective goal to thrive as a whole. Adept multitasker who is able to handle a high number of task with speed and accuracy. Learns new processes quickly. There is always ways to improve individually and as a team player with the willingness to think out of the box and try new things. Once a new task or skill is mastered in order to continuously grow immediately move on to a new thing to learn. Then repeat.
Overview
26
26
years of professional experience
Work History
Food Service Worker
St Johns School District
08.2022 - 04.2024
- Prepared and cooked food per recipe requirements provided by St John's school district
- Sanitized surfaces, tool and equipment daily
- Followed safety and sanitation policies while handling food to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed and maintained positive relationships with students and staff to enhance service
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations.
- Trained under Food Service Manager in various task
- Place and receive inventory
- End of day procedures
- Maintain daily expense log
- Maintaining daily production logs
- Maintaining equipment temperature logs
- Notify guardians of account balances
Food Service Worker
St Johns School District
01.2021 - 08.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed safety and sanitation policies while handling food to uphold proper health standards.
- Monitored food quality and freshness throughout day.
- Prepared all food according to school district recipes
- Learned other teammates' work tasks to train as backup.
- Restocked supplies throughout day
- Filled out daily logs of sanitation requirements
Executive Assistant to the Vice President
Hi-Temp Brazing
08.2010 - 05.2011
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Handled incoming and outgoing mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Created and managed office systems to efficiently deal with documentation.
- Responsible for all correspondence and billing for clients
- Inputted payroll for all employees
- Prepare all files for audits
- Documenting employees time on each work orders daily
- Coordinated front office including but not limited to maintaining client relationships, appointments and ordering supplies
Executive Assistant to the Vice President
Hi-Temp Brazing
07.2002 - 02.2007
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Handled incoming and outgoing mail, email and faxes.
- Screened calls and emails and responded accordingly to support executive correspondence.
Supervisor
Professional Credit Services Forster & Garbus
02.2004 - 05.2005
- Executed Monthly Performance Plans with executives to identify production gaps.
- Established and oversaw performance targets for my direct team of six to forty employees depending on the unit I was supervising
- Resolved escalated issues promptly and professionally to maintain satisfaction with debtors
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed quality employees within my unit to take over leadership positions.
- Oversaw employee performance to foster accurate prioritization and achievement of my units goals.
- Collaborated with training team to boost support and certification training initiatives.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Led daily team meetings to review performance, set targets and motivate staff.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Call Center Supervisor
Newsday News Papers
10.1998 - 06.2002
- Supervised twenty to thirty call center representatives in providing excellent customer service to callers requiring assistance for paper delivery subscriptions and service issues
- Developed process controls and metrics for daily management of call center.
- Created team rotations to man center effectively during peak hours.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Scheduled call center staff to meet operational needs whilst remaining under budget.
- Determined quality assurance benchmarks and set standards for improvement.
- Established and oversaw performance targets for call center associates.
- Evaluated data to identify trends and determine customer service needs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
Education
Associate of Arts - Child Development
Suffolk Community College
Brentwood, NY12.
Skills
- Staff Leadership
- Quality Control
- Teamwork and Collaboration
- Time management
- Food Safety Management
- Performance Goals
- Safety and Sanitation Standards
- Critical Thinking
- Delegating Assignments and Tasks
Timeline
Food Service Worker
St Johns School District
08.2022 - 04.2024
Food Service Worker
St Johns School District
01.2021 - 08.2022
Executive Assistant to the Vice President
Hi-Temp Brazing
08.2010 - 05.2011
Supervisor
Professional Credit Services Forster & Garbus
02.2004 - 05.2005
Executive Assistant to the Vice President
Hi-Temp Brazing
07.2002 - 02.2007
Call Center Supervisor
Newsday News Papers
10.1998 - 06.2002
Associate of Arts - Child Development
Suffolk Community College
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