Melissa Scott
Kalamazoo,MI
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations at Kalamazoo County Prosecuting Attorney's office. Excels in strong communication and time management, significantly improving office efficiency. Demonstrated ability to maintain confidentiality and foster positive relationships, showcasing exceptional professionalism and attention to detail.
Personable and resourceful, with strong understanding of technical and operational aspects of the Office of the Prosecuting Attorney infrastructure, bringing solid foundation of technical acumen and analytical problem-solving skills. Capable of quickly mastering software tools. Committed to ensuring seamless and efficient charging operations that enhance user experience and support customer service goals.
Overview
29
29
years of professional experience
Work History
Charging Specialist
Kalamazoo County Prosecuting Attorney
11.2000 - Current
- Collaborate with Assistant Prosecuting Attorneys to ensure documents leaving the office were thorough and accurate.
- Facilitate seamless communication between local law enforcement agencies and the Office of the Prosecuting Attorney ensuring accurate and timely processing of information.
- Increase satisfaction by promptly addressing and resolving charging-related issues within the organization.
- Maintain strong relations with victims, law enforcement and citizens, addressing concerns or inquiries regarding their charges swiftly and professionally as allowed by the policies created by the Prosecuting Attorney.
- Provided insightful recommendations for optimizing existing charging protocols.
- Managed account data and verified information with victims of the office, citizens involved in cases and law enforcement.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with law enforcement and the public through professional demeanor and excellent interpersonal skills.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Kalamazoo County Prosecution Attorney
07.1995 - 11.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints to the best of my ability.
- Responded to inquiries from callers seeking information as allowed by the policies of the Prosecuting Attorney.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with law enforcement and the public through professional demeanor and excellent interpersonal skills.
Education
Associate of Arts - Marketing
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Strong communication skills
- Time management mastery
- Continuous improvement mindset
- Customer service
- Attention to detail
- Problem-solving abilities
- Active listening
- Decision-making skills
- Task prioritization
- Self motivation
- Professionalism
Timeline
Charging Specialist
Kalamazoo County Prosecuting Attorney
11.2000 - Current
Receptionist
Kalamazoo County Prosecution Attorney
07.1995 - 11.2000
Associate of Arts - Marketing
Kalamazoo Valley Community College
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