Summary
Overview
Work History
Education
Skills
Personal Information
Languages
References
Timeline
Generic

Melissa Scott

Las Vegas,NV

Summary

Hospitality professional with over 20 years of customer service experience, currently completing my Bachelor's degree in Hospitality at UNLV. Skilled in building strong relationships and enhancing customer satisfaction, leveraging extensive knowledge to contribute effectively to team goals. Seeking an opportunity to apply expertise in a dynamic organization committed to mutual growth and support.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

NV Float
Las Vegas, USA
07.2024 - Current
  • Created welcoming environment for all guests, enhancing first impressions.
  • Ensured cleanliness and organization throughout the front desk area and spa rooms.
  • Handled unsatisfactory experiences by delivering swift solutions and maintaining service quality.
  • Communicated effectively about available spa offerings, promotional options, and customer service benefits.
  • Conducted appointment check-ins, confirming and updating client details as needed.
  • Processed payments efficiently and maintained transaction security.
  • Maintained seamless workflow by synchronizing therapist schedules and room usage.
  • Coordinated client appointments utilizing the spa's scheduling platform.
  • Managed swift communication for appointment-related client emails.

Front Desk Receptionist

Elements Massage
Summerlin, USA
07.2022 - 05.2024
  • Left job in March 2023 and was rehired in March 2024
  • Maintained compliance with Standard Operating Procedures during start-of-day and end-of-day processes.
  • Manage booking adjustments and cancellations of massage services effectively.
  • Resolve guests' issues swiftly while maintaining a polite and professional demeanor.
  • Acknowledge and greet everyone who enters and leaves the establishment
  • Oversee compliance with company standards in handling check-in, check-out, and payment operations.
  • Delivered detailed explanations of massages, packages, services, and hours of operation.
  • Ensured confidentiality in guest-related affairs adhering to corporate standards.
  • Encouraged teamwork and maintained an optimistic atmosphere.
  • Maintained a safe and organized environment to support operational efficiency.

ABA Therapist

Proud Moments
Henderson, USA
03.2023 - 10.2023
  • Teach clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills, and functional living skills
  • Develop comprehensive treatment plans focused on accurate diagnosis and behavioral treatment
  • Consult with BCBA regarding lesson plans and implementing protocols
  • Lead individual therapy with patients setting unique lessons for each patient
  • Maintain complete confidentiality in all guest matters in accordance with company policy
  • Documented all patient information, including service plans, treatment reports, and progress notes
  • Quickly responded to crisis situations when severe mental health and behavioral issues arose
  • Setting work schedules for both clients and therapists
  • Worked effectively with clinical staff and external resources such as school or community personnel
  • Maintain a positive attitude and contribute toward a quality work environment
  • Maintain a clean; safe, fully stocked, and well-organized work area

Customer Service Representative

Wawanesa Insurance
Las Vegas, USA
09.2020 - 06.2021
  • Oversaw account operations ensuring client satisfaction.
  • Managed and resolved diverse issues to enhance customer satisfaction.
  • Handled large volume of inbound calls with efficiency.
  • Amend auto insurance policy details.
  • Process financial exchanges on a safe network connection.
  • Provided exceptional customer service with every call.
  • Provided information and solutions regarding automotive insurance queries.
  • Determined accurate customer service prices, consistently searching for deals and best prices.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Associate

The Apothecarium
Las Vegas, USA
02.2020 - 03.2021
  • Handling purchases
  • Being trained in running the front desk and delivery
  • Handling inbound and outbound calls
  • Taking live chats to help customers on our site
  • Checking in patients
  • Scanning ids and medical cards
  • Cleaning and restocking bathrooms
  • Processing online deliveries
  • Making manifests
  • Keeping up to date on state laws and restrictions

Claims Adjuster

Mercury Insurance Group
Valencia, USA
05.2018 - 10.2019
  • File and process client insurance claims
  • Ensure the coverage and figure the payment amount for each claim
  • Promptly and appropriately developed the file to provide an accurate and timely investigation and loss analysis
  • Adhered to all statutory and regulatory fair claims practices
  • Recognized and identified potential fraudulent claims
  • Developed and maintained strong business relationships with internal and external customers
  • Served as a technical resource to lesser experienced Adjusters
  • Issue payment to insured, claimant, body shops and other Insurance carriers when needed
  • Recover payments issued to claim file
  • Setting inspections of vehicles when needed
  • Handling high call volumes and email inbound contacts

Education

Bachelor of Science - Hospitality Management

UNLV
Las Vegas, NV
02.2025

Skills

  • Accounting
  • Microsoft Office
  • Excel
  • Calendar Management
  • Payment Processing
  • Microsoft Word
  • Insurance Coverage Assessment
  • Outlook
  • Background in Autism Support
  • QuickBooks
  • Expert Typing Skills
  • Clerical experience
  • Behavioral Intervention Techniques
  • Team Leadership
  • Customer Support Expertise
  • Organizational Filing
  • Effective Time Coordination
  • Client relations
  • Guest relations
  • Reception area maintenance

Personal Information

Authorized To Work: US

Languages

English
Professional

References

References available upon request.

Timeline

Front Desk Receptionist

NV Float
07.2024 - Current

ABA Therapist

Proud Moments
03.2023 - 10.2023

Front Desk Receptionist

Elements Massage
07.2022 - 05.2024

Customer Service Representative

Wawanesa Insurance
09.2020 - 06.2021

Customer Service Associate

The Apothecarium
02.2020 - 03.2021

Claims Adjuster

Mercury Insurance Group
05.2018 - 10.2019

Bachelor of Science - Hospitality Management

UNLV

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Melissa Scott