Melissa Scull
Brooklet,GA
Summary
Optometric professional with history of enhancing patient care and streamlining clinic operations. Known for reliability and adaptability in dynamic environments. Exhibits strong technical skills in patient care and excellent interpersonal abilities, ensuring effective team collaboration and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Optometric Technician
Professional Eye Care of Statesboro
06.2016 - Current
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Worked closely with opticians to ensure accurate prescription eyewear orders for patients'' specific needs.
- Assisted optometrists with complex cases, ensuring accurate diagnoses and treatment plans.
- Trained new staff members on optical equipment usage and best practices, ensuring consistent quality of care.
- Enhanced patient care by providing thorough pre-testing and comprehensive eye examinations.
- Performed routine equipment maintenance, prolonging lifespan and avoiding costly repairs or replacements.
- Educated patients on proper contact lens use and care, preventing complications from improper handling.
- Maintained detailed records of patient care activities, ensuring timely follow-up appointments as needed.
- Developed strong relationships with local physicians, fostering referrals and collaboration for comprehensive patient care.
- Coordinated patient appointments, managing schedules to maximize daily productivity.
- Maintained a clean and organized work environment, adhering to strict hygiene standards for optimal patient safety.
- Participated in professional development opportunities, staying current on industry trends and advancements in optometric technology.
- Conducted visual field tests and retinal imaging, supporting early detection of ocular conditions.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
Medical Assistant
Trident Technical College
Charleston, SC05-2013
High School Diploma -
West Ashley High School
Charleston06-2011
Skills
- Strong communication skills
- Time management efficiency
- Patient care coordination
- Electronic health records management
- Patient care
Languages
English
Full Professional
Timeline
Lead Optometric Technician
Professional Eye Care of Statesboro
06.2016 - Current
Medical Assistant
Trident Technical College
High School Diploma -
West Ashley High School
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