Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Melissa Seay

Fredericksburg,VA

Summary

Dynamic Senior Benefits Program Specialist with a proven track record at Fredericksburg DSS, excelling in case management and conflict resolution. Spearheaded the establishment of a fraud department, effectively managing risks and resolving a significant backlog. Recognized for exceptional attention to detail and commitment to client service, ensuring timely processing of benefits.

Overview

8
8
years of professional experience

Work History

Senior Benefits Program Specialist

Fredericksburg DSS
Fredericksburg, VA
07.2024 - Current
  • Updated and organized Medicaid unbinding report.
  • Established a fraud department to manage and mitigate risks
  • Addressed and resolved backlog of unmatched pairs from 2017 until now.
  • assisted in managing a department of 6 people that work SNAP, Medicaid, TANF, VIEW, and childcare
  • Collaborated with local business partners to better assist our clients

Benefits Program Specialist III

Department Of Social Services
01.2021 - 06.2024
  • Determined client eligibility for benefits through thorough intake interviews and validation of financial/employment status via SPIDER, SVES, and other verification systems
  • Identified any discrepancies or potential fraud indicators in client information through careful review and analysis
  • Performed full case management for SNAP and Medicaid programs including intake, approvals, denials, renewals, interim reports, ongoing maintenance, and appeals
  • Maintained up-to-date knowledge of policies and procedures through ongoing training and review of broadcasts and manuals
  • Processed intake applications, renewals, and change reports in VaCMS, MMIS, and other systems with detailed case notes to support determinations
  • Identified and connected clients to additional assistance programs and community resources based on assessed needs.

Secretary/Registrar

Spotsylvania County Public Schools
04.2017 - 12.2020
  • Managed front office operations including new student registration, file maintenance, attendance reporting, and coordination of transportation routes and schedules
  • Created annual Master Schedule and student placements evaluating needs and demographics to optimize student success
  • Maintained student records for a 900+ student body ensuring compliance with all state education regulations
  • Compiled attendance reports, issued disciplinary notices, and composed staff/parent communications
  • Updated school website, bulletin boards, TV slides, and auto-dialer messaging to keep families informed
  • Utilized de-escalation techniques with students and parents during conflicts
  • Provided clerical support to staff including printing, copying, faxes, and other administrative needs
  • Established partnerships with local businesses to coordinate fundraising and gift programs
  • Accomplishments
  • Managed a caseload exceeding 1100 Medicaid (F&C and
  • ABD) and SNAP cases, demonstrating adept handling of high-volume responsibilities
  • Took initiative and assumed the role of Secretary for Public
  • District 16/17 within the Benefits Program Organization, effectively coordinating quarterly meetings, managing event logistics, recording and distributing meeting minutes, and scheduling guest speakers
  • Recognized with the exclusive 2022 Helping Hand Award for exceptional focus on peer-to-peer training and fostering a collaborative teamwork environment
  • Acknowledged with a Certificate of Achievement for consistently maintaining a 100% timeliness rate in processing all SNAP Renewals and Interim Reports throughout 2022, showcasing dedication to efficiency and accuracy in administrative tasks.
  • Ensured accurate student records by diligently maintaining and updating information in the database.

Education

High School Diploma -

Chancellor High School
Fredericksburg, VA

Skills

  • Case Management
  • Benefits Determination Customer
  • Service and Support Eligibility
  • Determination
  • Time Management
  • Written and Oral Communication
  • Microsoft Suite
  • Attention to Detail
  • Self-Motivated
  • Conflict resolution

Accomplishments

  • Managed a caseload exceeding 1100 Medicaid (F&C and ABD) and SNAP case s, demonstrating adept handling of high-volume responsibilities.
    • Took initiative and assumed the role of Secretary for Public District 16/17 within the Benefits Program Organization, effectively coordinating quarterly meetings, managing event logistics, recording and distributing meeting minutes, and scheduling guest speakers.
    • Recognized with the exclusive 2022 Helping Hand Award for exceptional focus on peer-to-peer training and fostering a collaborative teamwork environment.
    • Acknowledged with a Certificate of Achievement for consistently maintaining a 100% timeliness rate in processing all SNAP Renewals and Interim Reports throughout 2022, showcasing dedication to efficiency and accuracy in administrative tasks.

Timeline

Senior Benefits Program Specialist

Fredericksburg DSS
07.2024 - Current

Benefits Program Specialist III

Department Of Social Services
01.2021 - 06.2024

Secretary/Registrar

Spotsylvania County Public Schools
04.2017 - 12.2020

High School Diploma -

Chancellor High School

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Melissa Seay