Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Sebastian

Sun Prairie,WI

Summary

History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Health and Wellness Coordinator

Trek Bikes (Full Time)
06.2018 - 01.2023
  • Developed wellness programs for over 4000 employees targeted on specific groups and areas of wellness.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Maximized program enrollment through effective outreach events, wellness incentives and developing relationships through nurturing of employees.
  • Created expense reports, budgets and filing systems for management team.
  • Built and managed state of art gym and fitness studio including coaches and class instructors.
  • Prepared documents, reports and presentations for executives and board members.
  • Team member of Diversity, Equity and Inclusion Committee. Our team was honored to ensure that every employee was heard, represented, and had same opportunities for professional development and advancement.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Built productive relationships with vendors and on-site providers.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
  • Researched competitors to build report of rising trends in wellness markets.
  • Utilized digital recordkeeping, processes and procedures.
  • Met or exceeded monthly class participation and training goals.
  • Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risk.
  • Collaborated with leadership to assess and improve policies across board.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Resolved employee complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with employee requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive participation in Health and Wellness programming.

Group Fitness Director/Personal Trainer/Club Manager

Prairie Athletic Club (Full Time)
12.2003 - 06.2018
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Created expense reports, budgets and filing systems for management team.
  • Developed and implemented strategies to improve guest experiences and build loyalty.
  • Researched, proposed and implemented vendor agreements to decrease costs and improve services.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Managed 120+ staff to deliver timely and courteous guest service.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Attended to customer needs, responding to questions, complaints and escalations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
  • Researched competitors to build report of rising trends in the fitness/nutrition markets.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Implemented many new classes/programs of service maintaining 10-16K members engaged each month in three departments including Aqua Fitness, Warm Water classes, Group Fitness and state of art Hot Yoga studio with total of 120+ instructors and over 150 classes per week.
  • Organized and coordinated conferences and monthly meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Created ways to keep team motivated and inspired through team building activities, continuing education and events.
  • Lead supportive and engaging staff that love their jobs and is willing to help at moments notice and support teach other in becoming best they can be together.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Monitored customer service operations to assess agent performance and provide feedback.

Parachute Rigger

United States Navy
04.1997 - 10.2003
  • Enlisted for 4 years with F-14 Fighter Squadron as parachute rigger ensuring all survival gear for pilots was secure and ready to go with last 3 years as oxygen shop supervisor and expert on oxygen concentrators that supplied F-14 pilots with life supporting air.
  • Deployed on USS Abraham Lincoln twice and spent numerous years at sea including separate detachments ready and certify pilots for deployment.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Released with honorable discharge as E-5 after 7 years of service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Demonstrated knowledge of squadron mission and goals and mentored employees in reaching objectives aligned with Navy core values.

Education

Master of Science - Exercise Science And Health Promotion

California University of Pennsylvania
PA
05.2018

Bachelor of Science - Business Administration

Cardinal Stritch University - Madison
Madison, WI
10.2007

Skills

  • Leadership Development (20 years)
  • Project Management
  • Organized
  • Detail Oriented
  • Quick Learner
  • Critical Thinker
  • Military Service Branch: Navy 7 years of Service to Country: United States Rank: E-5
  • Self-Driven

Timeline

Health and Wellness Coordinator

Trek Bikes (Full Time)
06.2018 - 01.2023

Group Fitness Director/Personal Trainer/Club Manager

Prairie Athletic Club (Full Time)
12.2003 - 06.2018

Parachute Rigger

United States Navy
04.1997 - 10.2003

Master of Science - Exercise Science And Health Promotion

California University of Pennsylvania

Bachelor of Science - Business Administration

Cardinal Stritch University - Madison

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Melissa Sebastian