Melissa Seeger
Ludlow,KY
Summary
Accomplished Customer Experience Manager at The Home Depot, adept in Project Management and fostering strong customer relationships. Streamlined service processes, enhancing efficiency and satisfaction. Proven leadership in supervising diverse teams, driving sales growth, and ensuring operational excellence. Demonstrates a strong work ethic and exceptional problem-solving abilities, contributing to significant professional development and team productivity.
Overview
29
29
years of professional experience
Work History
Customer Experience Manager
The Home Depot
Cold Spring, KY
02.2021 - Current
- Managed escalated customer issues, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised 25-70 associates daily and gave direction to maximize customer satisfaction and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Streamlined customer service processes, leading to more efficient resolution of inquiries and complaints.
- Opened and closed the building, unloaded and directed freight, ensured ordered were received correctly and located.
Department Supervisor
The Home Depot
Cold Spring, KY And Florence, KY
10.2007 - 02.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 15-150 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built and designed large displays weekly to promote specific products.
- Incited interviews and hiring.
- Ensure department sales were driving forward, looking ahead at trends and seasonal items to push, working to exceed sales goals on a regular basis.
- Assigned tasks and established work schedules to staff to cover operational needs.
Assistant Manager
Remke Markets
Taylor Mill, KY
04.1996 - 02.2007
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
No Degree - Music Education
Northern Kentucky University
Highland Heights, KYHigh School Diploma -
Scott High School
Taylor Mill, KY05.1998
Skills
- Customer Relationship Management
- Project Management
- Strong Work Ethic
- Time Management
- Problem-solving abilities
Timeline
Customer Experience Manager
The Home Depot
02.2021 - Current
Department Supervisor
The Home Depot
10.2007 - 02.2021
Assistant Manager
Remke Markets
04.1996 - 02.2007
No Degree - Music Education
Northern Kentucky University
High School Diploma -
Scott High School