Melissa Segner
Noblesville,IN
Summary
Passionate individual with years of experience in customer service and the multi-family industry. Enthusiastic about taking on new challenges and delivering exemplary and memorable service. Possessing the communication and soft skills needed to engage and interact with people in positive ways.
Overview
7
7
years of professional experience
Work History
Multi-Site Resident Experience Manager
JC Hart
Westfield, IN
06.2024 - Current
- Implemented and managed controlled access and callbox systems, enhancing security and communication for residents.
- Collaborated with multiple vendors to coordinate projects, ensuring timely completion and quality standards.
- Develop strategic marketing initiatives to boost traffic flow, fostering a welcoming atmosphere for prospects and residents.
- Oversee multifamily lease-up processes, improving tenant relations and property appeal.
- Managing multifamily lease-up operations, enhancing resident satisfaction and occupancy rates.
- Oversee financials, renewals, and move-in procedures for two properties, ensuring seamless operations for both a lease-up and an established site.
Leasing Consultant
Greystar Property Management
Noblesville, IN
11.2023 - 05.2024
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted informative and personalized tours, resulting in new leases.
- Organized engaging social events to effectively showcase property to potential prospects.
Assistant Property Manager
J.C. Hart
Carmel, IN
05.2023 - 11.2023
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Handled resident issues promptly and expedited maintenance requests.
- Checked common areas regularly to keep neat, clean and free of debris.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Developed and managed highly skilled on-site staff through team-building, communication and motivation.
- Coordinated resident activities to foster sense of community.
- Responsible for high renewal retention by creating value of community,
Assistant Property Manager
PRAXM
Zionsville, IN
08.2022 - 05.2023
- Collected and processed monthly assessments, rental fees, deposits and payments.
- Maintained 95-100% occupancy rate and consistently achieved 0% rent delinquency rate for a 218-unit luxury community.
- Created and upheld the ultimate luxury living experience.
- Used strong active listening and open-ended questioning skills to resolve possible communication issues.
- Kept diligent records of correspondence with residents.
- Escalated critical issues to property manager to promote immediate resolution.
- Showed prospective residents around the property, highlighting features and redirecting concerns to create value.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Assistant Real Estate Manager
Hendricks Commercial Properties
Indianapolis, IN
03.2021 - 07.2022
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
- Explained policies and procedures to tenants and enforced rules
- Handled resident complaints and expedited maintenance requests
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Kept records of correspondence with residents and tenants
- Escalated critical issues to property manager to promote immediate resolution
- Collected monthly assessments, rental fees, deposits and payments
- Showed prospects around the property, highlighting features and redirecting concerns to capture interest
- Developed strong, professional relationships with residents by delivering exemplary service and engagement
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
Denizen Management Company
08.2018 - 01.2021
- Maintained 90-100% occupancy rate and 0% rent delinquency rate for a 42-unit community
- Recipient of multiple positive reviews and secret shops acknowledging dedication to excellent resident service
- Managed property expenses within a budget, schedules vendor visits, and orders needed supplies
- Prepared weekly reports, marketing surveys, monthly operating reports, petty cash reports, and payroll
- Prepared sales contracts, researched customer needs and promoted various products and services
- Entered property data into computer system and checked values against similar properties.
Skills
- Exceptional Communication & Rapport
- Relationship and Team Building
- Luxury Property Showcasing
- Sales and Marketing
- Creative and Adaptable
- Customer Relations
- Creative Problem-Solver
- Organized, Efficient, & Detail-Oriented
- Professional Phone Etiquette
- Indiana Tenant & Fair Housing Laws Knowledge
- MS Office & Windows Proficient
- Dedicated Team-Player
- Trusted Key Holder
- Relationship Building and Rapport
Timeline
Multi-Site Resident Experience Manager
JC Hart
06.2024 - Current
Leasing Consultant
Greystar Property Management
11.2023 - 05.2024
Assistant Property Manager
J.C. Hart
05.2023 - 11.2023
Assistant Property Manager
PRAXM
08.2022 - 05.2023
Assistant Real Estate Manager
Hendricks Commercial Properties
03.2021 - 07.2022
Denizen Management Company
08.2018 - 01.2021
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