Melissa Seither-Keast

• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Answered phone calls and answered questions from potential customers.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Acted as first point of contact and set appointments for prospective clients.
• Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
• Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
• Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Increased appointment scheduling efficiency by implementing user-friendly software systems.
• Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
• Streamlined appointment setting process for improved client experience and higher retention rates.
• Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
• Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Set up appointments with interested customers according to schedule availability.
• Made average of Number outbound and inbound calls per day.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.
• Overcame objections using friendly, persuasive strategies.
• Asked relevant questions to assist customers with selecting needed or requested products and services.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Pitched products and services to potential customers, securing new deals and sales opportunities.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
• Participated in team-building activities to foster teamwork and collaboration.
• Established and maintained strong relationships with colleagues through regular meetings and communication.
• Enhanced team collaboration by fostering a positive work environment and promoting open communication among staff members.
• Balanced multiple registers at the end of shifts, confirming accurate reporting of daily sales totals.
• Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
• Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
• Reduced discrepancies in cash handling by implementing strict cash management procedures.
• Delivered clear reports on the status of ongoing projects and outstanding contracts, facilitating better decision-making processes among higherups.
• Demonstrated meticulous attention to detail through careful examination of contracts before submission for final approval or execution.
• Delivered memorable experiences to attendees through exceptional attention to detail in planning and execution stages.
• Ensured smooth festival operations through diligent oversight of site setup, teardown, and overall event management.
• Boosted attendee satisfaction by managing the selection and scheduling of high-quality entertainment acts and attractions.

Cold call schedule.

• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
• Streamlined appointment setting process for improved client experience and higher retention rates.
• Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
• Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
• Set up appointments with interested customers according to schedule availability.
• Made average of Number outbound and inbound calls per day.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Participated in training programs to enhance product knowledge and customer service skills.
• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.