Melissa Sellers
Dry Ridge,KY
Summary
Dynamic leader with a proven track record at Spotless Living Solutions, enhancing customer satisfaction and streamlining operations. Achieved significant improvements in service quality through effective operations management and relationship building. Demonstrates expertise in staff management and regulatory compliance, leveraging both hard and soft skills to drive success and foster team excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner
Spotless Living Solutions
Dry Ridge, KY
11.2023 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted performance reviews for employees on a regular basis.
- Delegated work to staff, setting priorities and goals.
- Developed policies and procedures for the organization.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed daily operations of business, including hiring and training staff.
- Researched potential partners in order to expand services offered.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly schedules for staff members to ensure proper coverage in all areas.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Cleaner
The Cleaning Authority
Edgewood, KY
06.2021 - 04.2024
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Notified managers of repair needs or additions to building operating systems.
- Emptied wastebaskets and replaced liners.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Moved furniture, equipment or supplies manually or with hand trucks.
- Emptied trash cans and replaced liners as needed.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Kept business entrances clean, tidy and professional in appearance.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Followed company uniform, performance and security policies with every job.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Manager
Gold Star Chili
Crittenden, KY
06.2014 - 10.2017
- Delegated work to staff, setting priorities and goals.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with industry regulations and company policies.
- Trained employees on additional job positions to maintain coverage of roles.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and trained new employees to meet job requirements.
- Enhanced customer satisfaction through the development of a customer service excellence program.
Education
GED -
Grant County High School
Dry Ridge, KY06-2008
Skills
- Customer relations
- Operations management
- Team oversight
- Small business operations
- Staff management
- Consulting
- Verbal and written communication
- Hiring and staffing
- Profit and loss
- Staff hiring
- Service quality assurance
- Client service
- Regulatory compliance
- Relationship building
Affiliations
- Outdoor Enthusiast: Enjoys riding four-wheelers and dirt bikes, as well as walking and hiking
- Party Planning Enthusiast - Passionate about hosting and organizing events
- Part-Time Stay-at-Home Mother, adept at multitasking and managing various responsibilities
- Crafting DIY Projects Workshop
Certification
- Licensed and Insured through the State of Kentucky
Websites
References
References available upon request.
Timeline
Owner
Spotless Living Solutions
11.2023 - Current
Cleaner
The Cleaning Authority
06.2021 - 04.2024
Manager
Gold Star Chili
06.2014 - 10.2017
- Licensed and Insured through the State of Kentucky
GED -
Grant County High School
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