Melissa Semcer

• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Followed through with client requests to resolve problems.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Researched and corrected customer concerns to promote company loyalty.
• Kept accurate records to document customer service actions and discussions.
• Created and reviewed invoices to confirm accuracy.

* Accounts payables, accounts receivables, answer phones and fill purchase orders

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Created and reviewed invoices to confirm accuracy.

• Lead Recruiter who managed a team of a Sourcer and a Junior Recruiter. Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking and other strategies. Responsible for checking references, sending out assessments, coordinating the interview process, extending offers and closing the candidates as well as maintaining a good working relationship with my clients.
• (Company sold and were layoffs)

• Started a business for in-home pet sitting for small animals, such as dogs and cats, as well as horses. This eventually evolved into a position as a supervisor on a horse farm.
• Care for animals according to the specified needs such as food, medicine, and exercise
• Schedule visits and time based on each individual need
• Communicate timing and any discrepancies that occurred during the visit
• For horses, additional responsibilities were feeding, turnout schedules, medications, riding, grooming, overlook of the farm, and managing all emergencies

• Ran a business that specialized in full-time sales and recruiters within the Information Technology industry. Clients were based in the tri-state area, primarily in New York City.
• Established working relationship with clients
• Conducted cold calls and ran job fairs to recruit clients and candidates
• Specialized in high-end placements
• Responsible for managing a secretary, a part-time, and a full-time recruiter

• Started as a Junior Recruiter and handled part-time and full- time placements.
• Strictly found my clients and candidates from cold calling.
• Established good working relations not just with clients but with candidates to build trust
• Met clients face-to-face to get a full job description for the candidates they were recruiting
• Negotiated payment on potential of the candidate depending on what they were looking for
• Researched clients’ competitors to find eligible candidates
• Set up interviews
• Run background checks on candidates to determine eligibility and qualifications