Summary

Overview

Work History

Education

Skills

Timeline

Melissa Sencion

North Hollywood,CA

Summary

Self-driven and detail-oriented professional with a proven ability to perform with accuracy and efficiency amid competing demands. Brings multifaceted experience in client services within real estate, escrow, and mortgage industries, paired with a strong command of guest relations and consultative sales. Adept at articulating value, influencing customer choices, and fostering lasting client relationships through clear, engaging communication. Highly dependable, autonomous, and performance-driven, with a continuous desire to expand technical skills and contribute meaningfully to dynamic, growth-oriented teams.

Overview

years of professional experience

Work History

Real Estate Assistant

Keller Williams Studio City – George Sahakyan Team

05.2024 - Current

Coordinate and assist with open houses
Set up lease agreements via Docusign
Analyze the market, comps, schedule appointments with interested buyers or renters
Cold calling and lead generation
Post property listings
Send out lease agreements for exclusive right.
Responding to potential tenant interest for rental properties in-person and via digital platforms
Showing properties, answering questions and finalizing terms of leases
Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease
Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application
Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant

Assistant Manager/Leasing Consultant

Career Strategies Inc

02.2023 - Current

Responding to potential tenant interest for rental properties in-person and via digital platforms.
Showing properties, answering questions and finalizing terms of leases. Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease.
Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application.
Properly executing all terms of a lease and taking needed steps in the case of a defaulting tenant.
Walk around the property.
Create work orders and communicate with maintenance crew.
Thorough knowledge of lease terms, specifications and all community policies.
Knowledgeable of required telephone and sales techniques.
Knowledgeable of current market conditions.
Fully informed of current rental rates, sizes, locations and all amenities of property.
Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
Responsible for “shopping” competitive properties.
Develop full knowledge of application information required, screening processes and policies regarding rentals.
Responsible to conduct out-reach marketing at least once per week.
Develop and maintain an on-going resident retention program under direction of Property Manager.
Responsible to play an active role in the renewal process.
Responsible for proper maintenance of all resident and property files.
Responsible for maintaining and updating Advertising Log Book.
Efficient and timely processing of all required administrative forms, reports and related information.
Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.

Assistant/Leasing Community Manager

Lion Real Estate Group

04.2024 - 03.2025

Follow up, make outbound calls to prospects to invite for tours
Lease units and bring up occupancy rate
Assist the manager in day-to-day operations at the community and working two properties located in Sherman Oaks and Valley Village
Maintain day-to-day communications with Supervisor
Review move-in, move out, and renewal documents and files for accuracy and compliance with company and government policies and ensures it is entered timely into Yardi
Ensure residents files are properly maintained
Ensure accuracy of all reports and ledgers in Yardi
Assists with various daily and month-end reports including collection of rent, administration of late fees, and delinquency
Maintain minimal delinquency rate at the community through collections
Ensure outstanding resident balances are monitored and collected and that new cases are sent to collections agency in a timely fashion
Ensure timely submission of resident notices (3-day, legal, delinquency, small balance, etc.)
Processes receivables in Yardi and with bank in timely fashion while verifying accuracy of all deposits
Use of Onesite, Knock and Rhino software to make appropriate follow-ups, leases and security deposit information

Assistant Loan Processor

TME Community Homes

10.2022 - 02.2023

Gathering information for the loan application
Evaluating credit histories for applications
Collecting data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application
Researching and correcting mistakes in applications for clients
Reviewing file documentation for missing or erroneous information
Meeting loan application deadlines
Act as point of contact for borrowers, loan officer and other parties
Use loan processing software Calyx Point to complete 1003/URLA
Gather information from borrowers, like financial data, employment verification and credit history
Assisting Loan Officer with requests and tasks needed to complete and process applications
Assisted to develop new loan products and implemented effective compliance with regulations.
Worked with wholesale network and assisted with DSCR loans, conventional and hard money loans.

Associate Escrow Assistant

Pango Group

04.2022 - 09.2022

Perform routine administrative duties to assist in the escrow process
Answer phones, follow up on information needed for escrow closings
Processing opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, handling reconveyances, preclosing maintenance and post-closing follow up on assigned files
Work on standard issues/problems
Exercise judgment within defined procedures and practices to determine appropriate action

Business Office Associate

Carmax

08.2021 - 03.2022

Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
Handling customer issues/concerns and following up on delegated business office work tasks
Delegates and follows up on various Business Office tasks
Provides customer service by listening, answering customer questions and explaining paperwork process
Processes paperwork associated with retail automobile sales including printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and titling, and auditing completed paperwork
Processes paperwork associated with an appraisal lane purchase including title collection calls and follow up, obtaining proper paperwork and signatures from customers and sending appropriate documentation to Corporate for funding of drafts
Manages cash including receiving and counting money, distributing funds, preparing deposits and handling of the safe and secure deposits
Processes paperwork affiliated with the DMV