Melissa Serror
Columbus,Ohio
Summary
Seasoned and growth-oriented Human Resources Director with 15+ experience leading HR operations, talent development, and strategic initiatives. Expert at aligning performance management and employee relations with business objectives, adeptly managing comprehensive compensation programs, and ensuring legal compliance. Demonstrated success in leading organizational change with a talent for enhancing leadership skills and fostering value-driven cultures. Hands-on-experience in developing targeted training, managing complex employee relations issues, and executing robust succession planning. Committed to strategic partnership with business leaders and utilizing HR expertise to drive organizational capabilities. Recognized for integrity, fairness, and the ability to cultivate relationships at all organizational levels.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Human Resources Director
Jacobi Carbons, Inc
10.2021 - Current
- Direct and oversee human resources operations for Jacobi North, South, and Central Americas division, ensuring strategic alignment of performance management, employee relations, and talent acquisition with business goals
- Lead talent development initiatives, collaborating with regional and global leaders to build organizational capabilities
- Provide expert consultation and coaching to enhance leadership skills and facilitate organizational change
- Administer comprehensive compensation, benefits, and payroll programs, including data management and reporting
- Spearheaded initiatives that significantly improved HR program effectiveness, leading to successful projects that advanced both HR operations and corporate sustainability goals
- Achieved notable success in succession planning and career growth initiatives, directly supporting organizational goals
- Collaborated with the Global Human Resources Committee to refine and integrate cohesive HR strategies organization wide
- Ensured consistent adherence to corporate standards and procedures, leading to improved team performance and alignment with organizational goals
- Contributed to the development and articulation of Company Values and value principles, playing a key role in shaping the organization's cultural and ethical framework
- Co-created Company Values with clear definitions, fostering a cohesive and value-driven organizational culture.
Human Resources Manager
Jacobi Carbons, Inc
05.2016 - 09.2021
- Established and managed the full spectrum of human resources operations for Jacobi division in North, South, and Central Americas
- Spearheaded performance management, employee relations, recruitment, onboarding, workers' compensation, compliance, compensation, payroll, data administration, metrics and reporting, and learning and development initiatives
- Guided organizational change endeavors, offering consultation and coaching to leadership team members
- Implemented a new HR Information System (HRIS), Payroll, Time & Attendance, and Applicant Tracking system, streamlining operations for U.S.-based employees
- Developed comprehensive HR Handbook/Guide, including FMLA, parental leave, and performance management policies, enhancing employee understanding and adherence to company standards
- Managed and resolved complex employee relations issues, coordinating with the legal team as necessary to mitigate risks
- Partnered with business leaders to co-develop a robust succession planning process, preparing the organization for future growth and leadership transitions
- Developed and implemented effective communication strategies as part of a corporate special project, significantly enhancing team engagement and clarity in HR operations
- Aligned and streamlined global recruitment and orientation solutions through the deployment of automated systems, improving efficiency and consistency across international operations.
Senior Human Resources Programs Specialist
McGraw-Hill Education
10.2015 - 04.2016
- Managed comprehensive staffing logistics and streamlined staff recruitment processes
- Conducted comprehensive performance evaluations, facilitated interviews, and managed sensitive termination and exit interview processes
- Counseled employees on personal welfare, safety, wellness, and health, providing support and guidance as a trusted advisor
- Reported to corporate stakeholders with detailed analyses and progress on meeting staffing quotas
- Orchestrated tuition reimbursement programs, philanthropic events, and ensured strict compliance with corporate and regulatory standards
- Enhanced global recruitment and orientation practices by training HR team members and implementing automated systems
- Ensured adherence to AAP, I-9, and EEO reporting, maintaining full compliance with corporate policies and government regulations
- Partnered with leadership to drive strategic human resources initiatives, including performance review policies and employee development plans
- Led the endorsement of electronic personnel transactions and ensured the security of electronic employee data, delivering insights on business unit turnover in the role of a Data Specialist
- Implemented an online management system for corporate philanthropic programs to streamline vendor payment approvals and facilitate reporting on philanthropic activities.
Human Resources Business Partner
McGraw-Hill Education
01.2007 - 10.2015
- Oversaw all human resources functions by collaborating with leaders and staff
- Implemented performance review policies and conducted training sessions on employee relations and recruitment techniques
- Conducted performance evaluations, interviews, terminations, and exit interviews
- Provided recommendations for compensation, promotions, and annual performance assessments for employees
- Led and executed internal investigations, corrective actions, and terminations across various business units, collaborating effectively with leaders and staff to resolve issues and maintain compliance
- Initiated and managed HR research projects on employee engagement and business process management, delivering actionable recommendations that significantly enhanced operational efficiency
- Strategized and oversaw comprehensive employee development programs, ensuring ongoing advancement and growth.
Education
Bachelor of Science in Business Administration -
Ashland University
Ashland, OhioSkills
- HR Administration
- HR Operations Management
- Talent Development
- Recruiting & Hiring & Termination
- Legal & Regulatory Compliance
- Workflow Process Improvement
- C-level Planning
- Succession Planning
- Change Management
- Employee Acquisition & Retention
- Compensation & Benefits Administration
- Training Programs & Materials Development
- HR Information Systems
- Employee Relations
- Performance Evaluation
- Conflict Resolution
- Strategic & Business Planning
- Data Analysis & Metrics Reporting
Affiliations
- SHRM National Member, Certified Professional
- Member, Human Resources Association of Central Ohio
- Member, Columbus Hispanic Chamber of Commerce
Locations
- Ohio
- Columbus, OH
Languages
Spanish
Limited Working
Certification
- SHRM-CP - SHRM Certified Professional
Timeline
Human Resources Director
Jacobi Carbons, Inc
10.2021 - Current
Human Resources Manager
Jacobi Carbons, Inc
05.2016 - 09.2021
Senior Human Resources Programs Specialist
McGraw-Hill Education
10.2015 - 04.2016
Human Resources Business Partner
McGraw-Hill Education
01.2007 - 10.2015
Bachelor of Science in Business Administration -
Ashland University
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