Melissa Sexton
Piedmont,SC
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
6
6
years of professional experience
Work History
Universal Banker
Truist Bank
05.2021 - Current
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers
- Developed and maintained strong customer relationships, providing exceptional service and advice.
SHIFT MANAGER
CVS Health
10.2019 - 04.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of over 50 packages in warehouse per day.
- Coordinated merchandising, promoted new products and increased brand awareness.
KEY HOLDER SUPERVISOR
Haggar Clothing Co
09.2018 - 09.2019
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Opened inventory boxes and restocked shelves.
- Rotated stock according to dates and protocols.
- Kept store clean and organized to provide shoppers with pleasant experience.
DEPARTMENT SUPERVISOR
Ollie's Bargain Outlet
12.2017 - 08.2018
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Handled cash register, returns and refunds.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Unloaded merchandise from delivery truck and worked onto sales floor
Education
HIGH SCHOOL DIPLOMA -
Spartanburg High School
Spartanburg05.2010
Skills
- Security Protocols
- Comparing Products
- Risk Management Policies
- Financial Advisement
- Account Servicing
- Generating Referrals
- Customer Relationship Management
- Operations Understanding
- Banking Standards
- Cash Handling
- Assessing Fraud Potential
- Wire Transfer
Timeline
Universal Banker
Truist Bank
05.2021 - Current
SHIFT MANAGER
CVS Health
10.2019 - 04.2021
KEY HOLDER SUPERVISOR
Haggar Clothing Co
09.2018 - 09.2019
DEPARTMENT SUPERVISOR
Ollie's Bargain Outlet
12.2017 - 08.2018
HIGH SCHOOL DIPLOMA -
Spartanburg High School
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