Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Shaffer

Puyallup,WA

Summary

Offering foundation in dental health principles and strong desire to learn and grow in clinical environment. Brings understanding of dental procedures and patient interaction, along with skills in organization and communication. Ready to use and develop additional skills in dentistry.

Overview

11
11
years of professional experience

Work History

Dental Assistant/Front Desk Receptionist

Family Care Dentistry
06.2020 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Provided chairside assistance during examinations and treatment
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Ensured compliance with HIPAA regulations
  • Send, receive and post insurance claims
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.

Dental Assistant

Chiulli Implants and Periodontics
01.2018 - 05.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Post op assistant seeing 18-20 patients a day answering questions and giving advice after surgical procedures.
  • Use of dentrix ascend to schedule patients next appointment.
  • Set up and break down of the surgical rooms

Kitchen Manager

Red Robin
03.2014 - 10.2018
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members. Who started in prep and are now kitchen managers.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.

Education

Dental Assistant

Pima Medical Institute
Renton, WA
12-2018

High School Diploma -

Mariner High School
Everett, WA
06-2010

Skills

  • Sterilization
  • X-ray's
  • Appointment scheduling
  • Professionalism and etiquette
  • Administrative skills
  • 4 handed dentistry
  • Open dental software

Timeline

Dental Assistant/Front Desk Receptionist

Family Care Dentistry
06.2020 - Current

Dental Assistant

Chiulli Implants and Periodontics
01.2018 - 05.2020

Kitchen Manager

Red Robin
03.2014 - 10.2018

Dental Assistant

Pima Medical Institute

High School Diploma -

Mariner High School

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Melissa Shaffer