MELISSA SHANK
Creedmoor,NC
Summary
High-quality customer service oriented team leader with over 14 years of experience in the hospitality and retail industry who seeks growth within a professional business environment. As an honest and ethical person, my core competencies include having strong multi-tasking skills, being a supportive leader, and a team player whose positive personality collaborates with excellent communication and time management abilities. I can manage multiple demanding tasks with accuracy, efficiency, and poise, while staying calm and focused. I am passionate about my work and extremely motivated, with an unrelentless drive for achieving excellence.
Overview
7
7
years of professional experience
Work History
Office Administrator/Chiropractic Office Assistant
Davis Family Chiropractic
01.2024 - Current
- Collaborated closely with chiropractic team members to ensure seamless handoff during client appointments.
- Enhanced patient experience by consistently maintaining clean, welcoming environment within reception area.
- Accurately completed day-to-day receipts from cash payments or insurance claims reimbursements.
- Directed patients to exam rooms, fielded questions, and prepared for examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records/new patient portfolio
- Managed general clerical needs as well as scanning and faxing documents.
Chiropractic Office Assistant/Personal Assistant to the Owner
Peak Injury Solutions
11.2023 - 01.2024
- Schedule meetings and manage patient appointment
- Answer phone calls and emails
- Took accurate and comprehensive notes during one on one consultations with Doctor and patients
- Ran errands as requested
- Prepared open house events as well as other marketing duties for upcoming events
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Regularly worked in remote environment, where I would effectively communicate with patients and doctors using video conferencing tools such as Zoom or Microsoft Teams.
Front Office Manager
Premier Eye Institute
03.2021 - 11.2023
- Managing schedule, organizing office functions, and overseeing daily operation of office
- Invoicing, medical credentialing, and insurance verifications updates
- Opening and closing paperwork filing procedures for end day close out
- Creating and developing office procedures to improve workflow
- Developing and implementing new payment option procedure protocol
- Establishing and maintaining good relationships while ensuring highest level of customer service.
- Worked with insurance companies to obtain coverage
- Resolved insurance claim issues promptly
- Verified patient insurance eligibility and benefits.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Provided advice, mentoring, and training to new members.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Sales Specialist/Department Supervisor
Lowe's Home Improvement Center
04.2020 - 02.2021
- Responsible for customer-facing activities including inventory management, training, staff coverage scheduling, area recovery, and store safety procedures
- Coached associates to complete daily tasks and following up to manage proper performance
- Directed customer ordering, rescheduling, and purchasing of materials/appliances
- Developed solutions to fulfill customer needs and issues
- Coordinated and delegated projects involving inventory and order management
- Promoted from Sales Associate to Store Supervisor of multiple departments within two months of hire.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Restaurant Manager
Gonza Tacos Y Tequila
07.2019 - 03.2020
- Directed administrative and operational aspects of events
- Ensured proper and prompt follow up of all sales opportunities
- Established strong networking presence within local universities and community
- Responsible for weekly employee schedules, company inventory tracking/ordering, and manage day to day business
- Collaborated in restaurant maintenance and design
- Coordinated planning/scheduling required to maintain calendar of customer's private events and catering requests.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Server/ Bartender/ Shift Lead / Manager
The Pit - Durham
03.2017 - 07.2019
- Responsible for managing facility in terms of opening and operating store, including organizing order template for bar and store supplies
- Developed training materials for new team members in Front of House positions
- Managed both bar staff and wait staff to provide training and orientation to new staff
- Planned and taught business knowledge classes for team members to further educate team on constantly changing menu items
- Prepared conference and event materials, such as flyers and invitations
- Planned, organized, and coordinated large events along with weekly and monthly maintenance schedules.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained and mentored new employees to maximize team performance.
Education
Associate of Arts -
Vance-Granville Community College
Henderson, NC10.2024
No Degree - Nursing
Fortis College
Cuyahoga Falls, OH01.2016
High School Diploma -
Waterloo High School
Atwater, OH06.2009
Skills
- Payroll Process
- Office 365
- Insurance Claims
- Claims Processing
- Benefits review
- Knowledgeable in software (Insight, Kyro, Crystal, Fortis)
- Payment Processing
- Inbound Call Management
- Batch Scanning
Timeline
Office Administrator/Chiropractic Office Assistant
Davis Family Chiropractic
01.2024 - Current
Chiropractic Office Assistant/Personal Assistant to the Owner
Peak Injury Solutions
11.2023 - 01.2024
Front Office Manager
Premier Eye Institute
03.2021 - 11.2023
Sales Specialist/Department Supervisor
Lowe's Home Improvement Center
04.2020 - 02.2021
Restaurant Manager
Gonza Tacos Y Tequila
07.2019 - 03.2020
Server/ Bartender/ Shift Lead / Manager
The Pit - Durham
03.2017 - 07.2019
Associate of Arts -
Vance-Granville Community College
No Degree - Nursing
Fortis College
High School Diploma -
Waterloo High School
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