Melissa Shank
Roanoke,VA
Summary
Dynamic professional with extensive experience at Wells Fargo Advisors, excelling in team management and strategic initiatives. Proven track record in process optimization and risk mitigation, enhancing operational efficiency. Adept at analytics reporting and conflict resolution, driving high-performing teams to success. Committed to fostering collaboration and achieving organizational goals.
Overview
25
25
years of professional experience
Work History
Teaming and Succession Director
Wells Fargo Advisors
07.2019 - 11.2025
- Managed administration of Teaming and Succession programs
- Led strategic initiatives to increase FA Teams
- Coached Financial Advisors and Managers through Teaming and Succession Processes
- Streamlined operational processes, resulting in increased efficiency across teams.
- Partnered with Practice Manager to develop high performing teams.
Business Manager - Profit Formula Administration
Wells Fargo Advisors
10.2012 - 04.2024
- Managed and administered the Profit Formula Financial Advisor Compensation plan.
- Developed and implemented process improvements resulting in mitigated risk and protected profitability of the platform.
- Partnered with all levels of management in support of the platform as it related to annual compensation planning, additions to the program, contracting and analytics.
- Partnered with Divisions, Market Leaders and Branch Managers on issue escalation and resolution and advocated for FA with internal partners.
Premier Advisor Resolution Team - Team Lead
Wells Fargo Advisors
09.2009 - 10.2012
- Advocated for top producing Financial Advisors to resolve escalated issues.
- Identified trends impeding Financial Advisors from doing business and provided recommendations to internal partners for updating Policy and Procedures.
FA Integration - Integration Consultant
Wells Fargo Advisors
01.2005 - 09.2009
- Developed and implemented strategies for hiring and onboarding experienced Financial Advisors and their clients.
- Managed team of associates who provided on-site support to transition clients.
Senior Business Analyst - Operations Liaison
Wells Fargo Advisors
07.2004 - 02.2005
- Liaised with BETA and operations.
- Analyzed system enhancements and revised operational policies and procedures and conducted testing.
Corporate Support - Project Manager
Wells Fargo Advisors
03.2002 - 07.2004
- Managed multiple projects to facilitate opening, closing or relocation of branch offices.
- Developed processes for correspondent clearing firms to facilitate closings, relocations and opening of offices.
Branch Operations Support - Transition Team
Wells Fargo Advisors
01.2001 - 03.2002
- Provided on-site systems and operations training to newly hired Financial Advisors in Profit Formula, FiNet and new firms in First Clearing..
Skills
- Team management
- Succession planning
- Strategic initiatives
- Process optimization
- Operational efficiency
- Risk mitigation
- Analytics reporting
- Conflict resolution strategies
- Project coordination
- Excel
- Salesforce
Timeline
Teaming and Succession Director
Wells Fargo Advisors
07.2019 - 11.2025
Business Manager - Profit Formula Administration
Wells Fargo Advisors
10.2012 - 04.2024
Premier Advisor Resolution Team - Team Lead
Wells Fargo Advisors
09.2009 - 10.2012
FA Integration - Integration Consultant
Wells Fargo Advisors
01.2005 - 09.2009
Senior Business Analyst - Operations Liaison
Wells Fargo Advisors
07.2004 - 02.2005
Corporate Support - Project Manager
Wells Fargo Advisors
03.2002 - 07.2004
Branch Operations Support - Transition Team
Wells Fargo Advisors
01.2001 - 03.2002