Melissa Sharrow
Ticonderoga,NY
Summary
Dynamic Quality Systems Coordinator at Collins Aerospace Systems with expertise in regulatory compliance and internal quality audits. Proven track record in driving continuous process improvement and strategic planning, enhancing audit compliance rates. Skilled in root-cause analysis and project management, fostering collaboration to achieve exceptional results in quality management systems. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Quality Systems Coordinator
Collins Aerospace Systems
01.2019 - Current
- Evaluated suitability of business and technical processes and procedures and recommended improvements to comply with updated operations guidelines.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Generated Daily reports to compare ETQ program performance to predetermined standards.
- Worked with users to maintain accurate quality records and supporting materials to document quality-related activities.
- Participated in targeted customer audit initiatives and produced required documentation to support verifiable results.
- Performed data entry tasks and verified that charts and graphs produced accurate representations of data inputs.
- Tracked corrective action reports and confirmed closure of corrective action requests to demonstrate adherence to quality standards.
- Monitored active and inactive department rosters and updated database to reflect employee additions and deletions.
- Advised management of quality audit non-compliance issues to facilitate improved audit compliance rates.
- Collaborated with internal subject matter experts to perform data reconciliations and produce credible results.
Office Administrative Assistant
Hudson Headwaters Health Network
03.2013 - 12.2018
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Bachelor of Science - Business Administration And Management
DeVry University
New York, NY08-2025
Skills
- Regulatory compliance
- Quality management systems
- Internal quality audits
- Documentation management
- Continuous process improvement
- Quality management system compliance
- SAP
- Audit compliance
- Root-cause analysis
- Project management
- Strategic planning
Timeline
Quality Systems Coordinator
Collins Aerospace Systems
01.2019 - Current
Office Administrative Assistant
Hudson Headwaters Health Network
03.2013 - 12.2018
Bachelor of Science - Business Administration And Management
DeVry University