Melissa Shelton

• Nursing Office Manager works with Dean of Nursing and other campus staff to meet the Nursing department's organizational needs and reports to the Dean of Nursing
• The position is responsible to perform functions that support the delivery of the Nursing program
• The Nursing Office Manager reports to the Dean of Nursing
• Displays excellent communication and organizational skills
• Problem solver within scope of position
• Promotes positive image and reputation of nursing programs
• Assist in data development within clinical and classroom settings
• Responsible for planning and conducting the activities for nursing graduation and pinning ceremonies
• Performs the office and/or clerical support for all Nursing instructors, Clinical Coordinator and the Dean of Nursing
• Compile all students and faculty paperwork is complete, Background checks
• Drug screens, Immunizations, transfer credits, documentation and plans of study
• Daily student attendance
• Prepare classes and student information for the next quarter starts
• Manage the Dean of Nursing's calendar
• Responsible for managing inventory, ordering books and distribution of books, scrubs and student kits
• Assist with information gathering and completion of compliance-based reports.

• Providing Athena software on-site and remote support in the Regional Area to providers and staff for both Clinical and Office side, to include but not limited to: Registration, check in, Check out, Payments, Scheduling, Assessments, Care plans, Intake, Exam, Charting)
• Additional software support to include out not limited to, Phreesia, Dragon, Intrata, Allied Health, Red Cap & Suki
• Provide Support for daily processes for efficiency in our clinics
• Provide training to end user staff and providers upon on-boarding
• Both in the clinic and classroom setting.

Informatics Technology & Support for a national network of Lifepoint Hospitals, in a leadership and manager role. Providing support and training to providers and staff in a hospital and clinic setting, both onsite and remote. Troubleshoot, report issue seeing through to resolution with various softwear partners. Implementation and Go-live support. Provided education to optimize the Electronic Health Record.

• Provided professional support to 1,000 plus clients, including more than 25 corporate clients for all clinical modules, reported via online ticket system, voice mail and email request from first contact until resolution
• Used problem solving abilities, escalation process, worked with product development and programming as well as Quality Assurance
• Possessed excellent communication/relationship building with clients and vendors
• Provides from a home based remote location with a proven track record or working independently
• Delivered WebEx training and communication with clients as needed.

• Provided professional phone support to 1,00 plus clients, including more than 25 corporate clients for all clinical modules; to include order entry, result reporting, pharmacy, scheduling, radiology, dietary, medical necessity, nursing care, as well as java based physician view, browser patient care and outreach scheduling
• Provided HL7 interface troubleshooting
• Used various IBM OS400 utilities, including Query
• Supported Facilities with new releases and updates
• Represented Beta clients
• Installed and supported new releases facilities on-site
• Possessed the ability to prioritize clients' issues and escalate or solve with urgency
• Responsible for training and mentoring new employees
• WebEx experience for training and communicating with clients and vendors.

• Responsible for quality Patient care
• Entered and maintained billing and charges
• Managed inventory control
• Knowledgeable compliant with state and federal law
• Assured compliance with Joint commission and Medicare criteria
• Job duties included; stocking the floors, cart fill, order entry, maintaining computer data files, nursing station inspections, credits, QA, performance improvement, IV therapy, Chemotherapy, Compound meds, general department procedures
• Interviewed and trained new employees.