Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Melissa Shepherd

Des Moines,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Learning Ambassador T1 Associate

Amazon
Bondurant, IA
01.2023 - Current
  • Learning Ambassador
  • Stow
  • Damage Land
  • ISS
  • Wave
  • POC
  • IOL Hunter (Lowered 66% in 1 Day)
  • Problem Solve
  • Pack

Owner

Shepherd's Shirts & More
Des Moines, IA
06.2013 - Current
  • Set pricing structures according to market analytics and emerging trends.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Created marketing campaigns to attract new customers.
  • Kept records for production, inventory, income, and expenses.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
  • Reviewed legal documents related to business operations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Managed daily operations of business, including hiring and training staff.
  • Monitored progress by establishing plans, budgets and measuring results.

Shift Manager

Mcdonalds, PDI FOODS
Des Moines, IA
01.2009 - 11.2012
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Directed and coordinated production activities, encouraging employees to meet specifications.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Upheld company standards and compliance requirements for operations.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Organized special events such as holiday sales or promotional campaigns.
  • Set up and adjusted machines and equipment to produce pre-determined results.
  • Reinforced rules to promote superior employee performance.
  • Prepared operations data to produce comprehensive reports to management.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Helped employees accomplish tasks during peak periods.
  • Reviewed financial statements to meet targets during shift.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Documented receipts, employee hours and inventory movement.
  • Observed and monitored utilization of equipment.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Coached employees on interactions with customers to drive exceptional service.
  • Answered numerous calls per shift to assist with customer questions and concerns.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Processed weekly payroll information using appropriate software applications.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Inspected work areas regularly for cleanliness and organization standards.

Assistant Catering Manager

Jason's Deli
Clive, IA
03.2005 - 07.2009
  • Monitored inventory levels and placed orders as needed.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Delegated work to staff, setting priorities and goals.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Coordinated with external vendors to ensure quality food delivery services.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Ensured compliance with health and safety regulations in all areas of operation.
  • Distributed food to service staff for prompt delivery to customers.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Conducted regular meetings with staff members to discuss performance issues or new policies and procedures.
  • Provided leadership and direction to staff members to ensure tasks were completed on time.

Education

Bachelor of Science - Criminal Justice

University of Phoenix
Tempe, AZ
06-2010

Management

Mcdonalds Management
Des Moines, IA
02-2010

Skills

  • Workplace Safety
  • Cash Handling
  • Management Support
  • Data Entry
  • Preparing Reports
  • Practice Management
  • Sales Expertise
  • Decision-Making
  • Program Support
  • Shipment Processing
  • Courteous and Professional
  • Loss Prevention
  • POS System Operation
  • Process Improvement
  • Flexible Schedule
  • Customer Engagement
  • Project Reporting
  • Attention to Detail
  • Industry Trends
  • Strategy Development
  • Event Coordination
  • Product Merchandising
  • Production Support
  • Customer Interaction
  • Oral Communication
  • Sales Techniques
  • Business Strategies
  • Time Management
  • Issue Resolution
  • Order Fulfillment
  • Calendar Management
  • Client Engagement
  • Research Abilities
  • Complex Problem-Solving
  • Policy Implementation
  • MS Office
  • New Hire Training
  • Relationship Building
  • Service Assistance
  • Customer Service
  • Performance Improvement
  • Work Planning and Prioritization
  • Multiple Priorities Management
  • Record and File Management
  • Performance Evaluations
  • Customer Relationship Management (CRM)

Accomplishments

  • Give my all and very passionate hard worker, recently I accomplished a first at Amazon DSM5 in IOL Hunting brought down the percentage by 66% in 1 shift.
  • Training in many of the departments with in Amazon
  • Awarded Best People /Person Manager at McDonalds
  • One of the main goals I have at any place that I work is to learn as much as posibls and as many departs as I can.

References

References available upon request.

Timeline

Learning Ambassador T1 Associate

Amazon
01.2023 - Current

Owner

Shepherd's Shirts & More
06.2013 - Current

Shift Manager

Mcdonalds, PDI FOODS
01.2009 - 11.2012

Assistant Catering Manager

Jason's Deli
03.2005 - 07.2009

Bachelor of Science - Criminal Justice

University of Phoenix

Management

Mcdonalds Management

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Melissa Shepherd