Overview
Work History
Timeline
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Melissa Sheppard

Melissa Sheppard

Wheaton,IL

Overview

13
13
years of professional experience

Work History

Office Manager

MKA International, Inc.
02.2022 - Current
  • Oversaw staff operations to ensure a cohesive and productive work environment.
  • Managed budgets effectively to optimize resource allocation and financial performance.
  • Coordinated the procurement and inventory management of office supplies to maintain operational efficiency.
  • Scheduled and organized meetings to facilitate effective communication and collaboration among team members.
  • Implemented a systematic approach to document management, ensuring accurate record-keeping and easy retrieval of information.
  • Delivered exceptional customer service to enhance client satisfaction and foster long-term relationships.

Administrative Assistant

Madsen Kneppers and Associates, Inc.
02.2020 - 02.2022
  • Compiled detailed reports to provide insights and support decision-making processes.
  • Executed accurate data entry tasks to maintain updated and organized records.
  • Managed incoming and outgoing correspondence to ensure effective communication within the organization.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.

Lease Administrator/Legal Assistant

Namco USA, Inc.
05.2016 - 02.2020
  • Organized and maintained a systematic filing system to enhance accessibility and efficiency in document retrieval.
  • Monitored compliance with legal standards and regulations to ensure organizational adherence and mitigate risks.
  • Conducted comprehensive legal research to support case preparation and inform decision-making processes.
  • Assisted in reviewing contracts to identify potential issues and ensure alignment with organizational goals.
  • Managed lease documentation by maintaining accurate records and facilitating timely renewals and amendments.
  • Fostered positive tenant relations through effective communication and prompt resolution of concerns.

Administrative Director

Access Physical Therapy
09.2015 - 04.2016
  • Led a team of healthcare professionals, fostering a collaborative environment to enhance staff performance and patient care.
  • Implemented quality assurance measures to ensure compliance with healthcare standards and improve service delivery.
  • Coordinated patient care activities to ensure seamless transitions and continuity of services across various departments.
  • Executed program implementation initiatives to enhance patient outcomes and streamline healthcare processes.
  • Formulated and revised policies to align with regulatory requirements and organizational goals, improving operational efficiency.
  • Oversaw budget management to optimize resource allocation and ensure financial sustainability of healthcare programs.

Customer Service Representative/Front Office Coordinator/Service Manager

Fuller's Service Center, Inc.
08.2012 - 07.2015
  • Resolved complex issues by implementing effective solutions and ensuring customer satisfaction.
  • Managed service delivery processes to optimize efficiency and enhance client experience.
  • Collaborated with team members to achieve project goals and improve overall performance.
  • Coordinated office operations to streamline workflow and maintain an organized work environment.
  • Interacted professionally with customers to address inquiries and provide exceptional support.
  • Scheduled appointments efficiently to maximize productivity and meet organizational needs.

Timeline

Office Manager

MKA International, Inc.
02.2022 - Current

Administrative Assistant

Madsen Kneppers and Associates, Inc.
02.2020 - 02.2022

Lease Administrator/Legal Assistant

Namco USA, Inc.
05.2016 - 02.2020

Administrative Director

Access Physical Therapy
09.2015 - 04.2016

Customer Service Representative/Front Office Coordinator/Service Manager

Fuller's Service Center, Inc.
08.2012 - 07.2015

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Melissa Sheppard