Melissa Sherby
Citra
Summary
Dynamic customer service professional with a proven track record at Winn Dixie Supermarket, excelling in problem-solving and teamwork. Recognized for enhancing customer satisfaction through effective complaint resolution and efficient cash handling. Committed to maintaining safety standards while training staff and optimizing inventory management for improved operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service Front End Specialist
Winn Dixie Supermarket
06.2019 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to maintain accurate inventory levels and stock displays.
- Executed visual merchandising strategies to optimize product placement and presentation.
- Trained new staff on front-end operations and customer service protocols.
- Implemented efficient cash handling procedures to ensure smooth transaction flow.
- Monitored checkout lines to minimize wait times and improve customer satisfaction.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Ensured compliance with company policies regarding returns, exchanges, and refunds.
Shift Leader
Dunkin' Donuts
06.2009 - 02.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained new team members on company policies and operational procedures.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Conducted inventory management, maintaining accurate stock levels and minimizing waste.
- Monitored team performance, providing feedback to improve productivity and morale.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Diploma - General Studies
Messolonskee High School
Oakland, ME06.2004
Skills
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Hardworking and dedicated
- Customer service
- Team player
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Safety procedures compliance
Timeline
Customer Service Front End Specialist
Winn Dixie Supermarket
06.2019 - Current
Shift Leader
Dunkin' Donuts
06.2009 - 02.2018
Diploma - General Studies
Messolonskee High School
Similar Profiles
Jaelys CascajoJaelys Cascajo
Customer Service Cashier at Winn Dixie Supermarket/Milam's SupermarketCustomer Service Cashier at Winn Dixie Supermarket/Milam's Supermarket
Dolores PadgettDolores Padgett
Retail Inventory Associate at Winn Dixie SupermarketRetail Inventory Associate at Winn Dixie Supermarket
Alexandros KartasAlexandros Kartas
Grocery Store Associate at Winn Dixie SupermarketGrocery Store Associate at Winn Dixie Supermarket
Genesis BandomoGenesis Bandomo
Sales Agent at Acceptance Insurance CompanySales Agent at Acceptance Insurance Company
Chase ColbertChase Colbert
Firefighter EMT at Marion County Fire RescueFirefighter EMT at Marion County Fire Rescue