MELISSA SHERLOCK
Pittsburgh,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Motivating and positive with excellent interpersonal, coaching and communication skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Manager
Viking Cruises
07.2023 - Current
- Motivated over 100 employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for 20 new hires monthly, bolstering employee job position knowledge and skillset.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Created and implemented forward-thinking initiatives to improve employee engagement.
HR OPERATIONAL MANAGER
Norwegian Cruise Lines
03.2013 - 07.2023
- Oversees the completion of documentation and entry papers for the ship's clearance in each port of call, including visa requirements and immigration inspections
- Prepares and ensures the accuracy of all required employment contracts, working closely with Payroll Accountant to ensure portion, salary and/or all incentives are correct
- Subject matter expert on all company policies relating to HR department
- Manages the consistent maintenance and distribution of accurate crew manifest as required by regulation and compliance
- Ensures crew and ship documentation is secured in the safe at all times
- Efficiently organize and manage procedures for joining and leaving crew for large passenger vessel with up to 1000 crew
PAYROLL ACCOUNTANT
Norwegian Cruise Lines
11.2009 - 12.2013
- Responsible for a monthly payroll of approximately $800,00 to $1,800,00
- Direct resource for payroll-related queries for all crew onboard
- Audit Guest Services and Financial Accountant floats on a regular basis and report findings to Chief Accountant
- Promptly hire all crew members signing on in the onboard payroll
- Process airline ticket payments from crew
- Update banking details for shore side payroll department
- Prepared working papers, reports and supporting documentation for audit findings.
- Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
ASST. HR OPERATIONAL MANAGER
Norwegian Cruise Lines
01.2013 - 03.2013
- Ensures all joining crew receive a copy of the code of Ethical Business Conduct and the shipboard Rules & Regulations
- Possess strong organizational and administrative skills
- Prepares I-1408 and Customs declarations forms for disembarking crew as required by CBP regulations
- Knows, understands and is compliant with the process and documentation requirements for Non-Resident Alien Crew (NRAC) program
- Processed cash, check and credit card transactions through a computer system quickly and accurately
- Passionate about hospitality and customer service driven
Education
Northhampton Community College
Bethlehem, PA01.2005
Skills
- Conflict Resolution
- Customer Service
- Customer Relationship Management
- Payroll administration
- Leadership development
- Performance appraisal
- Policy enforcement
- Records management
- Workforce improvements
- Employee morale management
- Onboarding and orientation
- Training programs
- HR guidance
Certification
- Crowd management
- Maritime Security Awareness
- Personal Safety & Social Responsibility
- Personal Survival Techniques
- Merchant Mariner Credential
- Transportation Worker Identification Credential
- HR Management training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Human Resources Manager
Viking Cruises
07.2023 - Current
HR OPERATIONAL MANAGER
Norwegian Cruise Lines
03.2013 - 07.2023
ASST. HR OPERATIONAL MANAGER
Norwegian Cruise Lines
01.2013 - 03.2013
PAYROLL ACCOUNTANT
Norwegian Cruise Lines
11.2009 - 12.2013
Northhampton Community College
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