Melissa Sherman
Philadelphia,PA
Summary
Qualified Real Estate and Sales Management Professional with a highly goal-oriented nature. Proficient in meeting and exceeding established goals and objectives related to training, selling, client retention and relations.
Overview
8
8
years of professional experience
Work History
Regional Leasing Manager
Post Brothers Commercial Real Estate
Philadelphia, Pennsylvania
04.2021 - Current
- Recruit, hire, and manage and mentor over 20 employees throughout Pennsylvania and Northern New Jersey portfolio
- Received, reviewed, approved and processed applications for new leases across entire portfolio consisting of stabilized and lease-up properties
- Collaborated directly with local realtors and was the direct line of contact with all VIP clientele maintaining 100% discretion
- Reviewed and approved all realtor referral submissions
- Collaborated with Marketing, Construction, Property Management and Design on a daily basis to ensure Leasing Sales Team reaches maximum success
- Managed day-to-day operations for over 7 properties totaling over 3,000 units
- Created and implemented Leasing and Property Management SOP's
- Maintained trend over 93% across entire portfolio
- Fostered good working relationships with colleagues, supervisors. subordinates, residents and corporate employees
- Developed strategies to increase occupancy levels through effective marketing campaigns.
- Maintained accurate financial records related to rental income and security deposits.
- Handled evictions directly with tenant/landlord attorney when necessary; prepared documents for court proceedings if needed.
- Summarized and collected sales data to prepare weekly marketing reports.
- Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Assistant Property Manager
Greystar Real Estate Partners LLC
Philadelphia, PA
11.2019 - 04.2021
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Established and implemented leasing goals while managing effective lease expiration program.
- 50% conversion ratio over past 9 months (industry standard 33%)
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Managed day-to-day operations for 3 100+ Multi-family properties with over 90% occupancy
- Maintained accurate and updated websites and printed materials.
- Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting all pertinent information including background investigations and credit checks.
- Fostered good working relationships with owners, residents and colleagues.
- Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
Realtor
Berkshire Hathaway Fox And Roach
Philadelphia, PA
04.2016 - 04.2018
- Maintained database of prospective customers
- Prepared market analysis for buyers and sellers
- Scheduled home viewings with potential buyers
- Planned and coordinated open house events
- Managed real estate transactions from initiation to closing
- Facilitated closing processes between lender, mortgage companies, buyers and sellers
- Established and maintained positive relationships with attorneys, mortgage lenders and builders
- Generated sales by prospecting leads, cold-calling and closing deals
- Maximized customer savings with effective negotiation of buyer and seller contracts
- Prepared documents such as representation contracts, purchase agreements, closing statements and leases
- Provided quick and accurate calculations, including percentages, commissions and discounts
Education
Real Estate
Temple University
Philadelphia, PA04.2016
Skills
- Recruitment and hiring
- Client relations
- Perform well in high-demand, fast-paced environments
- Conflict resolution
- Revenue generation
- Contract negotiation
- Property closing
- Purchase agreements
- Lead follow up
- Highly professional
- Experienced buyers' agent
- Proficient in Microsoft Office, Microsoft Word, Excel
- Exceeds sales goals
- Business development
- Team leadership
- Proficient in CRM, Yardi, Onesite
Timeline
Regional Leasing Manager
Post Brothers Commercial Real Estate
04.2021 - Current
Assistant Property Manager
Greystar Real Estate Partners LLC
11.2019 - 04.2021
Realtor
Berkshire Hathaway Fox And Roach
04.2016 - 04.2018
Real Estate
Temple University
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