Melissa Sherman
Birmingham,AL
Summary
Dynamic business management professional with a robust background in marketing, bookkeeping, and customer service, dedicated to leveraging strong communication skills to foster valuable business relationships. Proven ability to tackle challenges with effective problem-solving strategies, ensuring operational efficiency and client satisfaction. Committed to delivering exceptional administrative support and adept at managing office environments with energy and reliability while collaborating with diverse teams. Eager to contribute expertise and drive success in a forward-thinking organization.
Overview
32
32
years of professional experience
Work History
Merchandiser
Target
Hoover, AL
12.2025 - Current
- Developed and implemented effective visual merchandising strategies to enhance product visibility.
- Collaborated with cross-functional teams to optimize inventory management and stock replenishment processes.
- Trained and mentored new team members on merchandising standards and operational procedures.
- Analyzed sales trends to inform product placement decisions and improve overall store performance.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Enhanced shopping experience by maintaining organized merchandise presentation across all departments.
Assistant Administrator
The Camellia at Gulf Breeze
Gulf Breeze, FL
05.2020 - 05.2022
- Monitored budgets for each department and price negotiations with vendors
- Implemented office procedures to streamline communication across departments.
- Trained new staff on administrative processes and company protocols.
- Organized company-sponsored events such as open house and community outreach programs for potential clients.
- Provided preparation of listing agreements, lease and purchase contracts to include necessary documents
- HR Department Head coordinating all employee on-boarding, facilitated orientations including individual training modules
- Coordinated daily administrative operations to enhance workflow efficiency.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
- Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
Office Mgr. & Logistics Coordinator
Atkinson Homes
Dallas, Texas & Childersburg, AL
06.2016 - 12.2019
- Facilitated the acquisition and preparation of financial documentation to ensure seamless homeowner closing transactions.
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Facilitated financial coaching for clients with inadequate credit scores to enhance their prospects of home ownership.
- Executed marketing and advertising strategies across social media platforms.
- Collaborated with owner to design effective floor plans for inventory management.
- Facilitated home delivery logistics with contractors to enhance customer satisfaction through punctual service.
- Analyzed and resolved home delivery and setup discrepancies, consistently achieving high levels of customer satisfaction in each transaction.
- Developed and implemented streamlined procedures to facilitate a positive home loan application experience.
- Developed & maintained positive banking practices w/ mortgage underwriters/lenders and vendors.
- Organized and implemented in-house procedures for the city/county zoning regulations mandatory on mobile home deliveries.
- Managed the certifications licenses specific to county/city specific locations.
Assistant Property Manager/Leasing Agent
Stone Creek Apts.
Tuscaloosa, AL
05.2011 - 06.2016
- Supplied monthly financial rental reports that distinguished paid, non-payment, balances owed, for the Property Manager to organize her monthly reporting for corporate.
- Prepared maintenance requests consisting of follow ups with the maintenance department assuring prompt completion.
- Reviewed and inspected all "make-ready" assignments.
- Implemented the One Site Property Management program to supply exact accounting reports, create & complete work-orders which allowed a back-up suspense system.
- Showed prospective clients 1,2, & 3-bedroom apartments along with the available townhomes.
- Helped prepare applications, when necessary, to get approval.
- Coordinated community pool parties, monthly customer appreciation days and promotional parties for marketing.
- Created and distributed monthly community newsletters.
- Provided excellent customer service to future lessees that walked through the door.
Owner/Operator
Buck’s Outdoors & The Pink Pineapple
Dothan, AL
01.2001 - 02.2011
- Implemented practical use of Microsoft Office including Word, Excel, PowerPoint, QuickBooks POS in maximizing the growth of these 2 companies and in accomplishing various marketing abilities through these basic programs.
- In the management of both business office & retail sides of Buck’s & The Pink Pineapple I was allowed an opportunity to customize our company software by micromanagement of each specialty retail shop developing a custom method for the most accurate inventory, profit/loss, theft in house etc.
- Cougar Mountain Software gave experience in making an integrated POS, Inventory, Accounting, sales etc. software on a professional level for both of my shops.
- Utilizing Cougar Mountain software gave me the ability to specifically track daily, weekly, monthly sales to set department goals.
- Processed and managed profit/loss sheets, payroll, monthly sales tax, quarterly taxes, and yearly taxes.
- All marketing was created in-house with visions of creativity put on paper.
- Marketing through the beginning of the social media world was a huge benefit.
- coordinating and setting up for in-state and out of state Expos and Conventions.
- Created unique customer appreciation weekends twice a month for promotions and marketing.
- I strategically designed and created the company website, retail tickets, brochures, and flyers.
- All commercials via television and radio were created by the creativity I utilized experiences with customers, company games, observations collected during major vendor conventions allowing a marketing process cost effective and kept the public & customers always at the top of our list.
Audit Supervisor
Sun Employer Services
Alabama
01.1994 - 12.2000
- Developed the ability to work in a fast-paced atmosphere with effective communications skills with the personnel and clients.
- Produced and implemented office procedure manual.
- Obtained & acquired management skills needed to effectively follow instructions & make decisions on rules/regulations of the industry.
- Thoroughly developed skills in decision making & following instructions with no supervision.
- Completed worker’s compensation audits for clients producing payroll and company duties.
- I also headed quality control issues, claims processing, supplied insurance quotes and underwriting.
Education
Business And Psychology
05-2024
High school diploma - Honors
05-1996
Business Management and Child Psychology
01-1996
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Maintaining stock levels
- Fashion industry awareness
- Plan-o-gram implementation
- Merchandising trends
Awards and Certifications
NAMI Speaker of the Year 2018, Coordinator of NAMI voter registration for the mentally ill, certified as Peer Support Specialist for the State of Alabama (2011) and certified as an “In Our Own Voice” public speaker (2011). Had great opportunities allowing me to expand my public speaking engagements with Auburn University Montgomery, Faulkner University Montgomery, and various state conferences for educating consumers & family members on Mental Illness (approx. 500 attendees for each lecture at AUM (Auburn University Montgomery), Alabama State University, University of Alabama in Mobile and University of Alabama in Birmingham, CERTIFIED Behavioural Technician (volunteer work for Mental health & drug addiction), Certified Public Speaker State of Al Mental Health, Mental Health Public Speaker In Our Own Voice providing lectures to educate the public, advocate and raise awareness to the public and those with careers in the Mental health field (2004-05 to Present), Counsellors Against Rape for State of Alabama
Timeline
Merchandiser - Target
12.2025 - Current
Assistant Administrator - The Camellia at Gulf Breeze
05.2020 - 05.2022
Office Mgr. & Logistics Coordinator - Atkinson Homes
06.2016 - 12.2019
Assistant Property Manager/Leasing Agent - Stone Creek Apts.
05.2011 - 06.2016
Owner/Operator - Buck’s Outdoors & The Pink Pineapple
01.2001 - 02.2011
Audit Supervisor - Sun Employer Services
01.1994 - 12.2000
Edgewood Academy - High school diploma, Honors
Faulkner University - , Business Management and Child Psychology
Pensacola State College - , Business And Psychology