Melissa Shipley
Plantation
Summary
Dynamic administrative professional with experience at the University of Michigan, excelling in customer satisfaction and confidentiality. Proven ability to enhance office efficiency through effective multitasking and strong verbal communication. Recognized for reducing data entry errors and training new staff, contributing to a productive work environment.
Overview
2023
2023
years of professional experience
Work History
Clerk
University of Michigan
- Managed daily clerical tasks to support administrative functions.
- Assisted in student record maintenance using university database systems.
- Organized and maintained filing systems for efficient document retrieval.
- Processed incoming and outgoing correspondence accurately and promptly.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Optimized office space usage, arranging workstations to maximize productivity.
Receptionist
Trinity Health
09.2019 - 07.2022
- Scheduled appointments and maintained accurate calendar for executives and staff.
- Managed multi-line phone system, directing calls and inquiries to appropriate departments.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Maintained cleanliness and organization of reception area, enhancing professional environment.
- Assisted with administrative tasks, including data entry and document preparation.
- Collaborated with team members to streamline office operations and improve workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School
Willow Run
Ypsilanti, MI06.1994
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Verbal and writing communication
- Confidentiality
Timeline
Receptionist
Trinity Health
09.2019 - 07.2022
Clerk
University of Michigan
High School
Willow Run
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