Melissa Shipman
Summary
Diligent Front Office Receptionist with strong background in managing front office operations and ensuring smooth guest experiences. Successfully maintained accurate records and facilitated effective communication between departments. Demonstrated proficiency in handling multi-line phone systems and scheduling appointments.
Overview
9
9
years of professional experience
Work History
Front Office Receptionist
Stagecoach General Improvement District
07.2023 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer phone lines and direct calls to the correct department
- Respond to emails
- Direct deposits for banking, process customer payments
- Payroll
- Open new customer accounts, process late charges and write out disconnect notices, lien letters and escrow demands
Front and Back Office Medical Assistant
Tumbleweed Medical Group
03.2021 - 07.2023
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Ordered prescription refills on behalf of existing office patients.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Reduced patient anxiety during medical procedures by providing clear explanations, answering questions, and offering emotional support.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Performed medical records management, including filing, organizing and scanning documents.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant
Carson Dermatology & Skin Cancer Treatment Center
08.2017 - 02.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Obtained client medical history, medication information, symptoms, and allergies.
Receptionist/Service Writer
T&M Auto
02.2016 - 04.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
Education
High School Diploma -
Sonora Union High School
Sonora, CARegistered Medical Assistant - Medical
Milan Institute
Sparks, NV08.2017
Skills
- Telephone skills
- Verbal and written communication
- Listening Skills
- Time Management
- Building Relationships
- Cash Handling
- Professional Demeanor
- Record preparation
- Work Prioritization
- Mail handling
- Researching skills
- Skilled in Microsoft
- Billing and Invoicing
Timeline
Front Office Receptionist
Stagecoach General Improvement District
07.2023 - 09.2024
Front and Back Office Medical Assistant
Tumbleweed Medical Group
03.2021 - 07.2023
Medical Assistant
Carson Dermatology & Skin Cancer Treatment Center
08.2017 - 02.2021
Receptionist/Service Writer
T&M Auto
02.2016 - 04.2017
High School Diploma -
Sonora Union High School
Registered Medical Assistant - Medical
Milan Institute
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