Melissa Shoemaker
Registered Medical Assistant
Sarasota,Florida
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
9
9
years of professional experience
Work History
Secretary
Mr. Clean Windows
Sarasota , FL
2019.11 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
Phlebotomist
Quest Diagnostics
Sarasota , FL
2002.03 - 2005.07
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Conducted venipuncture and other CT procedures.
- Reviewed patient records for accuracy and completeness.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Monitored patients for reactions and verified sample quality.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
Medical Assistant
First Physicians Group
Sarasota , FL
2001.04 - 2003.11
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Obtained pre- and post-treatment vital signs and weight.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Ambulated, turned and positioned patients.
Education
Medical Assisting
ConCord Career Institute
Lauderdale Lakes, FL06.1996
GED -
Coral Springs High School
Coral Springs, FL06.1989
Skills
- Database and Client Management Systems
- Research and Analytical Skills
- Multi-Line Telephone Systems
- Appointment Coordination
- Strong Organizational Skills
- Multitasking and Time Management
- Computers and Technology
- Document and File Management
Timeline
Secretary
Mr. Clean Windows
2019.11 - Current
Phlebotomist
Quest Diagnostics
2002.03 - 2005.07
Medical Assistant
First Physicians Group
2001.04 - 2003.11
Medical Assisting
ConCord Career Institute
GED -
Coral Springs High School
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