Melissa Showalter
Louisville,KY
Summary
Detail-oriented administrative professional with extensive experience in customer service, data entry, and office administration. Proven ability to enhance operational efficiency and foster strong relationships with clients and team members.
Overview
12
12
years of professional experience
Work History
Administrative Assistant/Inside Sales Representative
Corvus Janitorial System
Louisville, KY
10.2022 - Current
- Coordinated scheduling and logistics for janitorial services, ensuring timely service delivery across multiple locations.
- Developed and maintained filing systems to streamline documentation processes and improve information retrieval.
- Assisted in training new staff on operational procedures and company policies, fostering team integration and performance.
- Supported financial operations through accurate data entry and processing of invoices, contributing to timely budget management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Bookkeeper
Jefferson County Public Schools
Louisville, KY
06.2020 - 10.2022
- Managed accounts payable and receivable processes to ensure timely financial transactions.
- Reconciled bank statements and ledgers, ensuring accuracy of financial records.
- Prepared monthly financial reports for internal stakeholders, highlighting discrepancies and variances.
- Implemented new accounting software to streamline bookkeeping processes and improve efficiency.
- Conducted audits of financial documents to ensure compliance with district policies and regulations.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
Administrative Assistant
K&P Roofing, Siding, and Home Improvement
Louisville, KY
08.2013 - 06.2020
- Organized and maintained office files, ensuring easy access to critical documents.
- Managed scheduling for meetings and appointments, optimizing time for team members.
- Assisted with project management tasks, supporting coordination of roofing and home improvement initiatives.
- Developed templates for internal reports, enhancing communication among departments.
- Collaborated with contractors to coordinate service schedules, improving project timelines and client satisfaction.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Conducted research for project proposals, compiling information that supported winning bids.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
High School Diploma -
Moore High School
Louisville, KYSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Scheduling and calendar management
- Excel spreadsheets
- Recordkeeping
- Relationship building
- Mail handling
- Meticulous attention to detail
Accomplishments
- Assisted management with the training of new staff members.
- Updated and maintained company database to reflect current and accurate client records for more than hundreds of accounts.
Timeline
Administrative Assistant/Inside Sales Representative
Corvus Janitorial System
10.2022 - Current
Bookkeeper
Jefferson County Public Schools
06.2020 - 10.2022
Administrative Assistant
K&P Roofing, Siding, and Home Improvement
08.2013 - 06.2020
High School Diploma -
Moore High School
promotions
Promoted from inside sales to administrative assistant.