Melissa Showers
Cobbs Creek,VA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable Insurance Representative promoting more than 13 years' expertise successfully working for organizations in the insurance market. Courteous and cordial with a desire to take on challenges at a new company.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Insurance Agent
The Baxter Insurance Group
10.2012 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Processed payments received from clients promptly according to established procedures.
Bank Teller
Wachovia Bank
01.1996 - 01.2020
- Processed customer transactions accurately and efficiently, ensuring adherence to banking regulations.
- Assisted clients with account inquiries, providing exceptional customer service and support.
- Maintained cash drawer balance, conducted regular audits to ensure accuracy and compliance.
- Trained new tellers on operational procedures and best practices for customer interaction.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Loan Officer
CitiFinancial
02.2000 - 07.2011
- Evaluated loan applications and assessed creditworthiness to determine eligibility.
- Developed tailored loan solutions based on clients' financial needs and goals.
- Maintained compliance with regulatory requirements throughout loan approval process.
- Guided clients through documentation and application procedures, ensuring clarity and efficiency.
- Cultivated strong relationships with clients, resulting in increased repeat business and referrals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
Education
High School Diploma -
Menchville High School
Newport News, VA06.1996
Skills
- Client Relations
- Account Management
- Customer Service
- Policy Writing
- Life Insurance
- Customer follow-up
Certification
- Licensed in Personal Lines
- Licensed in Life Insurance
Timeline
Insurance Agent
The Baxter Insurance Group
10.2012 - Current
Loan Officer
CitiFinancial
02.2000 - 07.2011
Bank Teller
Wachovia Bank
01.1996 - 01.2020
High School Diploma -
Menchville High School
Education and Training
other