Melissa Shuda
Clear Spring,MD
Summary
Dedicated Medical Assistant and Phlebotomist with extensive experience at Walnut Street Family Healthcare. Proven ability in patient care and clinical documentation, ensuring HIPAA compliance. Recognized for compassionate communication and efficient patient scheduling, enhancing overall patient satisfaction. Skilled in phlebotomy techniques and maintaining confidentiality, contributing to a safe clinical environment.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant/Phlebotomist
Walnut Street Family Healthcare
- Administered patient care, including vital signs and medical history documentation.
- Coordinated appointments and managed electronic health records for improved patient flow.
- Assisted physicians during examinations and procedures, ensuring compliance with safety protocols.
- Educated patients on treatment plans, medications, and preventative care strategies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Unit Secretary
Meritus Medical Center
02.2021 - Current
- Coordinated patient admissions and discharges to enhance departmental efficiency.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Facilitated communication between medical staff and patients, improving response times.
- Scheduled appointments and surgeries, optimizing resource allocation across departments.
- Assisted in training new staff on administrative protocols and systems usage.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained patient confidentiality in line with HIPAA regulations.
- Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
- Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
- Performed various administrative tasks by filing, copying and faxing documents.
- Increased efficiency in patient care, organizing charts and medical records for easy access.
Clinical Research Associate
Johns Hopkins University
01.2011 - 02.2021
- Conducted site evaluations and assessments to ensure compliance with study protocols and regulatory guidelines.
- Managed participant recruitment, screening, and enrollment processes to maintain study timelines.
- Collaborated with cross-functional teams to develop monitoring plans for clinical trials.
- Reviewed and verified data entry for accuracy and consistency in clinical databases.
- Conducted initiation, monitoring and closeout visits to verify study procedures, regulatory documents and data completion.
- Implemented electronic data capturing systems to adhere with clinical research guidelines.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Conducted clinical trial in accordance with protocol and recorded and monitored progress.
- Supported the successful completion of clinical trials by proactively managing risks and addressing challenges throughout all stages of the study process.
- Enhanced data quality by closely monitoring study progress and ensuring accurate data collection.
- Coordinated and scheduled protocol-related visits and required testing to demonstrate vigilance in patient safety, protocol compliance and data quality.
- Processed specimens for clinical trials, sample storage and assay to provide registry of samples for test development, validation and analysis.
- Maintained comprehensive knowledge of applicable regulations and guidelines, ensuring full compliance throughout all stages of clinical trials.
Education
Associate of Science - Nursing
Valley College
Martinsburg, WV01-2026
Associate of Applied Science - Medical Secretary/Assistant/Phlebotomist
Hagerstown Business College
Hagerstown, MD05-2001
High School Diploma -
South Hagerstown High School
Hagerstown, MD06-1997
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Medical office administration
- Payment collection
Timeline
Unit Secretary
Meritus Medical Center
02.2021 - Current
Clinical Research Associate
Johns Hopkins University
01.2011 - 02.2021
Medical Assistant/Phlebotomist
Walnut Street Family Healthcare
Associate of Science - Nursing
Valley College
Associate of Applied Science - Medical Secretary/Assistant/Phlebotomist
Hagerstown Business College
High School Diploma -
South Hagerstown High School