MELISSA SIDES
Summary
CLIENT SUCCESS PROFESSIONAL with extensive experience supporting cross-functional collaborations and managing client relationships to achieve metrics in fast-paced settings. Dynamic service specialist committed to top-tier support and satisfaction through proactive outreach and engagement that leads to retention and long-term customer loyalty. Dedicated client advocate skilled at fostering relationships, cultivating buy-in, and developing value solutions to optimize the customer experience while championing team and culture collaboration for long-term organizational success.
Overview
7
7
years of professional experience
Work History
Realtor
Berkshire Hathaway HomeServices
11.2024 - Current
- Assisted clients in navigating the home-buying and selling process, providing personalized support and market insights.
- Conducted thorough research on market trends, property values, and local neighborhoods to guide clients in making informed decisions.
- Built strong relationships with clients and colleagues to establish a growing network and generate referrals.
- Utilized MLS and digital marketing tools to promote listings and increase property visibility.
- Maintained knowledge of real estate laws, contracts, and industry best practices to provide reliable and ethical service.
Executive Admissions Coach
American Pubic University
09.2024 - Current
- Guided prospective students through the admissions process, providing tailored advice to align educational goals with available programs.
- Delivered exceptional customer service via phone, email, and virtual sessions to ensure a smooth and engaging enrollment experience.
- Utilized Salesforce to track and manage applicant progress while maintaining data integrity.
- Analyzed student needs to recommend appropriate courses and resources, fostering long-term academic success.
- Achieved and exceeded enrollment targets by leveraging strong consultative sales and relationship management skills.
- Collaborated with cross-functional teams to streamline operations and enhance the prospective student experience.
Student Success Coach III
International Sport Sciences Association
01.2019 - 05.2024
- Drove student engagement and acted as a dedicated accountability partner, fostering strong relationships to promote consistent academic and professional progress in fitness and nutrition courses
- Independently generated and managed client leads, taking full responsibility for acquiring new students and retaining existing ones to drive success and satisfaction with the ISSA programs
- Assisted students with course content, graded exams, and offered motivational support, assuring they had the resources and guidance needed to succeed in their certification journeys
- Committed to ongoing professional development to enhance both coaching and business skills, ensuring the delivery of high-quality support and education to students
- Executed outreach initiatives to monitor and support student success, providing essential resources and personalized assistance to help them achieve their fitness and nutrition goals
- Supported the transition to new platforms like Brightspace, addressing and resolving issues related to exam formatting and content navigation, ensuring students had a seamless learning experience
Enrollment Advisor
Northcentral University
08.2017 - 01.2019
- Communicated with potential students via telephone and email to establish strong relationships, providing guidance and support throughout the initial application process
- Reviewed and researched Northcentral University's degree programs and policies to ensure prospective students received clear, accurate, and up-to-date information to make informed decisions
- Effectively communicated with students to understand their educational aspirations and determine if Northcentral University's offerings aligned with their goals
- Delivered exceptional customer service by maintaining a positive and proactive attitude, ensuring prospective students felt supported and valued throughout their interactions
- Consistently made oneself available to assist team members, promoting a collaborative environment and contributing to the overall success of the enrollment team
- Utilized sales techniques to promote educational programs, responding promptly to inquiries, and guiding potential students through the application process to achieve enrollment targets
Education
Bachelor of Arts (BA) - Interdisciplinary Studies, Emphasis in Personal Health & Health Innovation
Arizona State University
Master Trainer - Health & Physical Education/Fitness
International Sport Sciences Association (ISSA)
License # SA715138000 - Arizona Real Estate
CE Shop
Greenwood Village, CO05-2024
Skills
- Communication Skills
- Relationship Building
- Student Outreach and Retention
- Engagement Strategies
- University Operations
- Client Account Management
- Retention and Renewals
- Process Improvement
- Service Delivery
Technical Skills
- Virtual Agent Center
- CRM Systems
- Sales Force
- Brightspace
- Microsoft Office
- Teams
- Slack
- LMS Platforms
Timeline
Realtor
Berkshire Hathaway HomeServices
11.2024 - Current
Executive Admissions Coach
American Pubic University
09.2024 - Current
Student Success Coach III
International Sport Sciences Association
01.2019 - 05.2024
Enrollment Advisor
Northcentral University
08.2017 - 01.2019
Master Trainer - Health & Physical Education/Fitness
International Sport Sciences Association (ISSA)
Bachelor of Arts (BA) - Interdisciplinary Studies, Emphasis in Personal Health & Health Innovation
Arizona State University
License # SA715138000 - Arizona Real Estate
CE Shop
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