Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Sieh

Atlantic City,NJ

Summary


Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

9
9
years of professional experience

Work History

General Manager

Mandi Management Inc.
10.2021 - 04.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Supervisor

Dukin Donuts
06.2018 - 09.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.

Front Desk Supervisor

The Reeds At Shelter Haven
05.2016 - 02.2018
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Education

Associate of Science - Customer Service And Hospitality

Brookdale Community College
Lincroft, NJ
06-2008

High School Diploma -

Middletown High School South
Lincroft, NJ
06-2005

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Customer relations
  • Team leadership
  • Staff training
  • Employee scheduling
  • Exceptional interpersonal communication
  • Proficient in Microsoft, Apple, Oracle, WebRezPro

Timeline

General Manager

Mandi Management Inc.
10.2021 - 04.2025

Supervisor

Dukin Donuts
06.2018 - 09.2021

Front Desk Supervisor

The Reeds At Shelter Haven
05.2016 - 02.2018

Associate of Science - Customer Service And Hospitality

Brookdale Community College

High School Diploma -

Middletown High School South

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