Melissa Sierra
Belmar,NJ
Summary
Compassionate animal lover, experience in retail, customer service and home health aide experience looking to join a team of professionals where I can grow and make a difference in animal and people lives.
Overview
14
14
years of professional experience
Work History
Volunteer
Home Free Animal Rescue
06.2017 - Current
- Assist with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Aide in the adoption process including screening applications, home inspections.
- Meet with transport vehicles and bring rescues to foster or forever homes.
Customer Service Representative/Barista
Target
05.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier/Shelf Stocker
Aldi Foods
06.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Certified Home Health Aide
Sunrise Senior Living
06.2018 - 05.2022
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Monitored progress and documented patient health status changes to keep care team updated.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Housekeeper
Brandywine Assisted Living
01.2017 - 12.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Patient Transport Aide
Hackensack Meridian Health
05.2013 - 09.2016
- Ensured patient safety by adhering to proper lifting techniques, infection control protocols, and equipment maintenance standards.
- Supported seamless care transitions by accurately documenting patient movement within the electronic health record system.
- Reduced wait times for patients by effectively prioritizing transport requests based on urgency and departmental needs.
- Enhanced patient comfort during transport by assisting with positioning and adjusting equipment as needed.
Animal Care Attendant
Shrewsbury Animal Hospital- VCA
04.2012 - 09.2012
- Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
- Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.
Access Service Representative
Hackensack Meridian Health
08.2010 - 04.2012
- Collaborated closely with medical records personnel in order to ensure timely processing of requests for patient documents.
- Reduced billing errors, resulting in increased revenue, through meticulous record keeping and attention to detail.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Greeted and assisted patients with check-in procedures.
Education
Brookdale Community College
Lincroft, NJHigh School Diploma -
Wall High School
Wall Township, NJ06.2009
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Patience and Empathy
- Customer Service
- Animal Empathy
- Pet handling
- Animal Training-Basic
- Computer Skills
Timeline
Customer Service Representative/Barista
Target
05.2022 - 02.2024
Cashier/Shelf Stocker
Aldi Foods
06.2021 - 05.2022
Certified Home Health Aide
Sunrise Senior Living
06.2018 - 05.2022
Volunteer
Home Free Animal Rescue
06.2017 - Current
Housekeeper
Brandywine Assisted Living
01.2017 - 12.2017
Patient Transport Aide
Hackensack Meridian Health
05.2013 - 09.2016
Animal Care Attendant
Shrewsbury Animal Hospital- VCA
04.2012 - 09.2012
Access Service Representative
Hackensack Meridian Health
08.2010 - 04.2012
Brookdale Community College
High School Diploma -
Wall High School
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