Melissa Leuzzo
Genesis Group Hommes
Isanti,MN
26
years of professional experience
Seasoned Client Service Associate and Counselor with 24 years of experience, including 18 years in management. Skilled in implementing tailored treatment plans for individuals facing addiction and behavioral challenges. Committed to fostering positive relationships with clients and guiding them towards recovery and long-term goals. Organized professional adept at managing multiple priorities while supporting team objectives.
Work History
House Supervisor
5 Months- Led multidisciplinary team meetings to discuss patient care strategies and operational improvements.
- Supervised daily operations, ensuring compliance with regulatory standards and quality care protocols.
- Developed and implemented training programs for new staff, enhancing onboarding efficiency and retention rates.
- Analyzed workflow processes, identifying areas for improvement to optimize resource allocation and service delivery.
Certified Per Recovery Coach
2 Years 1 Month- Empowered clients to take ownership of their recovery by teaching coping strategies and relapse prevention techniques.
- Facilitated recovery planning sessions to establish personalized goals for clients.
- Developed and implemented relapse prevention strategies tailored to individual needs.
- Provided ongoing support and guidance during clients' recovery journeys, fostering resilience.
Program Manager
23 Years 9 Months- Managed four individuals with developmental disabilities in group home, facilitating daily living activities, coordinating healthcare appointments, supervising staff, scheduling shifts, and addressing client needs.
- Ensured program compliance with requirements, schedule, and budget to maintain service quality.
- Implemented plans designed for individuals' specific needs.
- Delegated tasks to staff, establishing priorities and goals to enhance team effectiveness.
- Implemented plans designed for individual's specific needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Manage 4 individuals with developmental disabilities in a group home setting. Manage day to day living activities. Make all healthcare appointments. Manage staff and make schedules. Manage finances and whatever clients need help with.
Education
Some College (No Degree)
GED
Skills
Regulatory Compliance
Quality Assurance
Health and safety
Medication administration
Employee training
Staff Training
Vendor Relationship Management
Procurement
Mental Health Awareness
Timeline
House Supervisor
Genesis Group Hommes
03.2026 - CurrentRead More
Certified Per Recovery Coach
Kyros Group
04.2024 - 05.2026Read More
Program Manager
Sevita Health Care
07.2000 - 04.2024Read More
Ashford University
Some College (No Degree)
Read More
Robbinsdale Community Education
GED
Read More