Melissa Silva
New Ulm,TX
Summary
Experienced with cash handling and customer service management. Utilizes leadership skills to drive team efficiency and maintain high customer satisfaction. Knowledge of training staff, resolving issues, and ensuring accurate transactions.
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Ulta
03.2025 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Secretary
ADJ Contracting & Development
07.2022 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Developed strong relationships with vendors to ensure timely delivery of supplies while effectively negotiating contracts for cost savings initiatives.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, ensuring trust and integrity in office dealings.
- Reduced overhead costs by negotiating better rates with office supply vendors.
- Enhanced office efficiency by streamlining filing systems, leading to quicker access to critical documents.
Cashier
Chevron
03.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Parcel Handler
Lowes Home Improvement Stores
07.2020 - 06.2021
- Reduced delivery errors by meticulously checking parcel labels and cross-referencing with the delivery manifest.
- Enhanced parcel sorting efficiency by implementing an organized system for incoming and outgoing packages.
- Provided excellent customer service when addressing inquiries about lost or damaged parcels, resolving issues promptly to maintain positive client relationships.
- Showcased excellent attention to detail by identifying discrepancies in parcel information or addressing inconsistencies in tracking data, resulting in more accurate shipping records and improved customer satisfaction.
- Prepared shipping documentation accurately, ensuring compliance with company policies and regulatory requirements for domestic and international shipments.
- Loaded and unloaded delivery vehicles efficiently, minimizing delays in shipment departures and arrivals.
Cashier
JCPenney
07.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Spicer Alternative Education
Bellville, TXSkills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Cash handling
- POS system operation
- Credit and cash transactions
- Positive attitude
- Customer service
- Store opening and closing
- Flexible schedule
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
Timeline
Lead Cashier
Ulta
03.2025 - Current
Secretary
ADJ Contracting & Development
07.2022 - 03.2025
Cashier
Chevron
03.2021 - 07.2022
Parcel Handler
Lowes Home Improvement Stores
07.2020 - 06.2021
Cashier
JCPenney
07.2019 - 09.2020
GED -
Spicer Alternative Education
Similar Profiles
Audreyanna Hodsden SotoAudreyanna Hodsden Soto
Prestige Beauty Advisor at UltaPrestige Beauty Advisor at Ulta
Deasia LeeDeasia Lee
Beauty Advisor at UltaBeauty Advisor at Ulta
Kiana CooperKiana Cooper
Task Associate at UltaTask Associate at Ulta