Melissa Simmons
Rochester,NY
Summary
Hardworking, dedicated and passionate job seeker with strong organizational skills eager to secure a Part-Time position. Willing to also work Remotely/Work From Home. I have successfully worked remotely 5+ years. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced individual with over 40 years of work Experience with an excellent reputation for resolving problems excellent time management and good judgement. A motivated job seeker with strong skills in Sales, Team morale building, Project Management, Retail Sales, Staffing services, Pricing and Billing. Driven Small Business Owner and Manager with creativity and leadership skills in improving customer satisfaction. Offers Experience in developing project strategies, identifying business opportunities and generating sales! Skilled in working under pressure and adapting to new situations and challenges! Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Small Business Owner
Especially 4 Retail & Management Services
01.2004 - Current
- Provide Unlimited Business Services to Business Owners. Provide Motivational, Kid Coaching, Business Promoting and Business Referral Services. Provide Stress Management & Problem Solving techniques to help ensure effective decisions and requirements are met on behalf of Business Owners.
- Monitored operational activities to ascertain effectiveness of results and which areas could use better oversight
- Identified new ideas, products and/or features that improved customer satisfaction and increased sales that resulted in 5 Star Customer Reviews.
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Collaborated with External Businesses to Enforced and optimized internal policies to maintain responsiveness to demands.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Coached and mentored employees through effective recruitment, hiring and goal setting methods
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
- Eased team transitions and new employee orientation through effective training and development
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Maintained cleanliness and workspace, working closely with employees to systemize tasks
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Mitigated business risks by working closely with staff members and assessing performance
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
Sr. Project Manager -Network Opt. & Finance -
Level 3 Communications, Global Crossing
06.1997 - 06.2016
- Department implemented cost savings initiatives that contributed to $65 million by creating focused strategies and process to reduce cost structure and optimize operating efficiency, enhancing productivity and accelerating EBITDA growth. line by implementing cost-saving initiatives that addressed long-standing problems.
- Considered business demands and customer preferences when developing pricing structures and marketing plans, improved pricing margins.
- Developed project plans and managed project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance
- Collaborated with Internal Business users, Technical teams, Database administrators, Pricing, Billing, Engineers, Finance, Sales and Marketing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Collaborated with External senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets. Built and strengthened strategic relationships with vendors and Sales
- Provided outstanding service to Sales through effective communication and and quick turn around with price quotes to promote future business opportunities.
- Closely collaborated with Team project members to identify and quickly address problems. Kept project on schedule and within budget while serving as project leader.
- Oversaw International and Domestic Projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency via conference video calls that
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions
- Directed International team design, transition and standardization of several Multi Million International Cost Savings Initiative Projects.
- Managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Worked with customers to understand needs and provide excellent service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Created plans and communicated deadlines to complete projects on time
- Joined conference call with Optimizing Team to used critical thinking to break down problems, evaluate solutions and make decisions Improved operations through consistent hard work and dedication.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits
Assistant Manager
Norrell Staffing Agency
04.1993 - 05.1997
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Assisted in organizing and overseeing assignments to drive operational excellence
Education
Certificate - The Science of Well Being
Certificate - Project Management
01.1998
Bachelor of Administrative Studies - International Business
09.1990
Certificate - Introduction To Negotiation: A Strategic Playbook
Skills
- Multi-site operations
- Time Management
- Personable
- Sales Manager & Associate Buyer
- Dedicated team player
- Willingness to work flexible
- Business management and development
- Financial Project Management
- Strategic planning
- Coaching and mentoring
- Scheduling
- New Business Launch
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small Business Owner - Especially 4 Retail & Management Services
01.2004 - Current
Sr. Project Manager -Network Opt. & Finance - - Level 3 Communications, Global Crossing
06.1997 - 06.2016
Assistant Manager - Norrell Staffing Agency
04.1993 - 05.1997
Yale Online - Certificate, The Science of Well Being
George Washington University, The - Certificate , Project Management
Long Island University - Bachelor of Administrative Studies, International Business
Yale Online - Certificate, Introduction To Negotiation: A Strategic Playbook
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