MELISSA SIMPSON

• Executive Assistant – Facilities Division, Gene Barber, SVP
• Executive Assistant – Facilities Division, Harry Watson, SVP
• Executive Assistant – Florence and Grant Facilities, Bruno Giacomuzzi, SVP
• Executive Secretary – Grant Facility, Bruno Giacomuzzi, SVP
• Executive Secretary – Grant, Covington, Owen Facilities, John Mitchell, VP
• Employee Leave Management Coordinator II
• Executive Secretary – Grant, Covington, Business Health, Paula Roe, VP
• Registration Clerk

o Adjust livestock mortality, loss of use, surgical and major medical claims.

o Confirm and review policy endorsement wording and interpret to insureds.

o Analyze veterinary and other equine medical documents.

o Set reserves, issue payments, and monitor potential losses.

• Assisted clients in selecting appropriate insurance policies based on needs.
• Provided assistance with billing inquiries, payment processing, and customer service issues.
• Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
• Maintained accurate records of client information including contact details and policy changes.
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• Responded promptly to customer inquiries via phone calls or emails in a professional manner.

• Adjust livestock mortality, loss of use, surgical and major medical claims.
• Confirm and review policy endorsement wording and interpret to insureds.
• Analyze veterinary and other equine medical documents.
• Set reserves, issue payments, and monitor potential losses.

• Correspondence with clients providing quotes and proposals for all aspects of equine insurance.
• Intense correspondence with high profile clients and veterinarians for insurance exams, interpreting medical information to clients, tracking medical conditions and medical billing.
• Assisted adjusters by obtaining documents for claims, visiting ill/injured horses at local clinics, and providing details reports to adjusters and underwriters.

• Responsible for Davox Autodialer, monitoring and coordinating technical equipment.
• Supported MIS by capturing daily production data and backup system.
• Created process documentation and handbooks.
• Customer Service Agent
• Responsible for extensive contact with delinquent customers to provide credit counseling, educate the customer on federal regulations and financial alternatives.

• Manage marketing, tracking sales and inventory of merchandise for distribution throughout the State of Kentucky.
• Prepared payroll, sales reports, quotas, and inventory control
• Analyzed sales and inventory figures to develop marketing strategies.
• Prepared financial documentation for submission to KY Department of Transportation

• Prepared confidential pedigrees, race records and foal and stallion reports at the customer’s request.
• Proofread sale catalog pages for prominent Thoroughbred Sales