Melissa Simpson
Toledo
Summary
Dynamic and dedicated radiologic technologist with extensive experience in customer service and patient care at Otterbein Sunset House, seeking to join Promedica's patient-centered team. Committed to delivering high-quality diagnostic imaging, ensuring patient safety and comfort, and contributing to a collaborative healthcare environment. Eager to support Promedica's mission of improving health and well-being through compassionate care and advanced technology.
Overview
24
24
years of professional experience
Work History
Volunteer
Otterbein Sunset House Senior Life Community
Toledo
01.2025 - Current
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Assisted residents with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance residents' well-being.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
Bartender
Clamdigger's
Monroe
03.2011 - Current
- Prepared and served beverages to customers at busy beachside bar.
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted in training new staff on drink recipes and service standards.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions and processed payments accurately at the register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Stocked ice bins and coolers as needed throughout shift.
Bartender
Magdalena's Mexican Restaurant
Temperance
05.2001 - Current
- Maintained cleanliness and organization of bar area during peak hours.
- Assisted in training new staff on drink recipes and service standards.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Handled cash transactions and processed payments accurately at the register.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Server
Mama's Kitchen
Toledo
01.2023 - 01.2024
- Provided exceptional customer service in fast-paced dining environment.
- Delivered food and beverages promptly, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Processed customer payments efficiently using point-of-sale systems.
- Resolved customer complaints with professionalism and empathy.
- Upsold menu items to enhance guest dining experience effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Associate's Degree - Radiology Technology
Owens Community College
Perrysburg, OH05-2025
Skills
- Patient care
- Radiology procedures
- Customer service
- Team collaboration
- Effective communication
- Time management
- Flexible schedule
- Organized and efficient
References
References available upon request.
Timeline
Volunteer
Otterbein Sunset House Senior Life Community
01.2025 - Current
Server
Mama's Kitchen
01.2023 - 01.2024
Bartender
Clamdigger's
03.2011 - Current
Bartender
Magdalena's Mexican Restaurant
05.2001 - Current
Associate's Degree - Radiology Technology
Owens Community College
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